利用 SmartRoutes 优化电子商务交付：Ridgeway Farm 案例研究
技术
- 分析与建模 - 实时分析
- 功能应用 - 车队管理系统 (FMS)
适用行业
- 农业
- 运输
适用功能
- 物流运输
- 采购
用例
- 最后一英里交付
- 时间敏感网络
服务
- 系统集成
- 测试与认证
关于客户
Ridgeway Farm 是一家位于爱尔兰威克洛的家族企业，专门生产和销售优质和牛。他们的客户范围从屠夫、餐馆到爱尔兰各地的家庭。该农场经营一家在流行的电子商务平台 WooCommerce 上托管的在线商店。随着业务的扩展，他们在管理交付运营方面面临挑战，特别是在规划和组织交付路线、优化不断增长的车队效率以及向客户传达交付时间表方面。他们寻求一种集成解决方案来简化这些流程，使他们能够专注于核心业务，同时改善客户服务。
挑战
Ridgeway Farm 是爱尔兰威克洛的一家优质和牛牛肉生产商，随着业务的增长，其配送路线规划面临着挑战。该农场通过 WooCommerce 托管的网站向爱尔兰各地的屠夫、餐馆和家庭等广泛客户销售其产品。随着业务的扩展，团队发现自己花费了更多的时间来规划和组织送货路线。车队规模的增加使得手动路线规划变得更加困难且效率较低。他们还必须更频繁地与客户沟通以提供交货时间表。该农场正在寻找一种集成解决方案，能够链接到他们的在线商店，以有效地规划交货时间表、优化交货路线并向客户传达交货时间表。这不仅可以节省时间、降低成本，还可以改善客户服务。
解决方案
SmartRoutes 为 Ridgeway Farm 的配送挑战提供了集成解决方案。该解决方案涉及一个自定义 API，可自动将订单（包括名称、地址、订单数量和客户请求）从农场的在线商店直接传输到 SmartRoutes Delivery Route Planner 中。一旦预定义的订单窗口关闭，这些订单将用于为其车队创建优化路线。这些路线是在出发前一天晚上规划并发送给司机的，从而节省了他们到达现场开始一天工作的时间。 WooCommerce 与交付路线规划器的集成节省了手动规划和数据输入的工作时间。 SmartRoutes 在指定时间从在线商店提取所有相关订单信息，并根据客户地址和订单量自动创建路线。实时路线仪表板使 Ridgeway 的销售团队能够实时了解司机在路线上的位置，并准确指示他们预计送货的时间。
运营影响
数量效益
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