技术
- 网络与连接 - 5G
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 零售
- 运输
适用功能
- 物流运输
- 采购
用例
- 时间敏感网络
- 车载远程信息处理
服务
- 系统集成
关于客户
Castle Davitt Furniture 是一家成立于 1982 年的爱尔兰家族企业。该公司在斯莱戈和梅奥设有两个最先进的陈列室,库存高品质室内家具,满足所有家居室内需求。他们为家具和配件提供愉快的购物体验,并在全国范围内提供送货服务。该公司在交付过程中面临挑战,包括低效的路线规划和耗时的客户通知流程。这些挑战影响了他们的效率和盈利能力。
挑战
Castle Davitt Furniture 是一家爱尔兰家族企业,在交付过程中面临着重大挑战。该公司在每日交付计划方面遇到了困难,在手动路线规划上浪费了大量时间。他们使用谷歌地图来规划路线,该地图施加了限制,例如每条路线最多 10 个站点,并且没有规定增加每次送货的等待时间或车辆容量等因素。这导致路线效率低下,司机经常路过当天晚些时候要送货的房屋,导致不必要的燃料消耗和时间浪费。另一个挑战是通知客户订单的过程非常耗时。该团队必须在 EPOS 系统上手动输入每个订单并发送单独的通知,这浪费了宝贵的时间。
解决方案
Castle Davitt Furniture 的挑战的解决方案是 SmartRoutes 路线规划软件。该软件减少了对手动路线规划的依赖,使团队能够在更短的时间内规划必要的路线。路线通过送货司机应用程序直接发送给司机,通过在线商店下的订单会自动上传到 SmartRoutes 平台。该软件还提供路线优化,确保司机不会在地址之间来回行驶。路线可以根据需要进行更改,从而使团队能够灵活地增加特定订单的等待时间。 SmartRoutes 平台还针对通知挑战提供了解决方案。它允许团队批量发送通知,减少顾客致电商店的次数。这些通知包含比以前更多的信息,例如预计交货时间和实时跟踪链接。跟踪门户有助于与客户建立清晰的沟通,减少客户查询的数量。该软件还与他们的 EPOS 系统 Gizmo 集成,自动将所有订单信息上传到 SmartRoute 平台。
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