技术
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 海洋与航运
- 运输
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 最后一英里交付
服务
- 系统集成
关于客户
Party Delights 是英国首屈一指的派对用品零售商,库存超过 20,000 种产品,包括气球、化装、玩具、文具、婚礼配饰和糖果。该公司成立于 2001 年,发展迅速,成立仅四年后就为第 100,000 名客户提供服务。该公司在曼彻斯特拥有 35,000 平方英尺的仓库,并在德国设有欧洲业务中心。该公司拥有 100 名员工,因其快速发展和客户服务而屡获殊荣。尽管面临新冠肺炎 (COVID-19) 大流行和英国脱欧带来的挑战,但由于其对运营弹性和客户服务的承诺,Party Delights 仍继续蓬勃发展。
挑战
英国领先的派对用品零售商 Party Delights 面临着多项运营挑战。尽管拥有适当的交付管理系统,但该公司严重依赖单一供应商进行运输。这带来了巨大的风险,因为即使是很短的停机时间也可能导致数百个订单积压,从而使仓库团队闲置。该公司还寻求确保其运营面向未来并改进客户管理和支持。对技术多样化和减少单点故障的需求至关重要,尤其是在航运等关键业务运营中。公司的发展和网上购物的增加意味着运输量的增加,而现有系统无法有效应对激增的情况。
解决方案
Party Delights 决定与 Sorted 合作,Sorted 是一个创新且可靠的承运商和交付管理平台。该决定是由 Sorted 具有竞争力的价格、强大的基础设施和出色的客户管理推动的。 Sorted 的解决方案“Ship”允许 Party Delights 通过单一集成访问多个承运商,通过运输规则节省成本,并生成与承运商兼容的标签。该解决方案不仅降低了与单点故障相关的风险,而且还使操作面向未来。与 Sorted 的合作还帮助 Party Delights 应对市场混乱。例如,在 COVID-19 大流行期间,该公司的订单激增,尤其是传统派对用品产品线。 Sorted 建立的强大系统使 Party Delights 能够在这些不确定的时期继续高效地为客户提供服务。
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