Patronus 利用带宽应用平台，为校园学生提供安全回家的现代化方式
公司规模
SME
地区
- America
国家
- United States
产品
- Patronus App
- Bandwidth API Platform
技术栈
- GPS Technology
- Voice and Messaging API
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Brand Awareness
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 教育
用例
- 公共预警与应急响应
- 实时定位系统 (RTLS)
服务
- 软件设计与工程服务
关于客户
Patronus 是一项日常安全服务，可在大学校园内提供增强的紧急呼叫服务。该公司利用学生中手机的普及性，提供一款简单但功能强大的应用程序，让用户能够比以往更快地与最近的当局取得联系。该应用程序使用 GPS 技术传输呼叫者的位置，还可以在用户“在路上”时通知朋友或亲人，让每个人在整个旅行过程中都了解最新情况。Patronus 成立于 2013 年，其覆盖范围不断扩大，目前已覆盖全国 80 所校园，并收到来自全国 450 所其他校园的请求。
挑战
Patronus 成立于 2013 年，旨在使学生在大学校园内获取紧急援助的方式现代化。该公司认为，考虑到手机的普及，现有的标准（包括蓝色电话亭和跑到最近的固定电话）已经过时了。经过一年的产品开发和用户测试，Patronus 正在寻找一个语音和消息传递 API 合作伙伴，以帮助其随着应用程序的未来版本而发展。该公司希望有一个平台提供商，能够帮助应对出现的挑战，并能够扩展，以实现显著的增长。
解决方案
2014 年，Patronus 向 Bandwidth 寻求帮助，希望在其最新版本的应用程序中启用语音通话功能。Bandwidth 提供美国大陆大量本地电话号码的访问权限，用户需要拨打电话时，可以随时拨打。它也是市场上唯一一家既拥有易于使用的语音和消息传递 API 平台，又拥有底层运营商网络控制权和所有权的供应商。这意味着它能够提供平台供应商无法比拟的高水平支持。当出现挑战或 Patronus 开发人员遇到关键决策点时，Bandwidth 团队会立即与 Patronus 团队一起制定下一步计划。在测试期间，Patronus 团队发现某些通话未按计划进行。Bandwidth 团队没有花费数天时间反复处理服务单、电子邮件和“反复试验”解决方案，而是与 Patronus 通电话，并花了 36 个小时与多个相关资源保持沟通，直到团队共同解决了问题。
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