中型公司的问题解决方案
公司规模
Mid-size Company
地区
- Europe
国家
- Germany
产品
- DocuWare
- Addison tax and accountancy software
技术栈
- Windows 2008 server
- VPN solution via Terminal Server
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 远程协作
- 监管合规监控
服务
- 系统集成
关于客户
税务咨询和会计是 dhmp GmbH & Co. KG 的核心业务，该公司总部位于德国卡尔斯鲁厄，在各个城市设有分部。该公司成立于 2009 年初，由两家咨询公司合并而成，在市场上活跃了 40 年。客户看重他们在传统领域的知识，也看重他们在其他财务事务方面的专业知识，例如管理会计、并购和重组。该公司拥有 150 名员工，2009 年的营业额为 1200 万欧元。dhmp 希望在未来继续作为中型公司的高质量问题解决者取得成功，并力争至少实现 7% 的增长。
挑战
2009 年初，两家独立的咨询公司合并成立了 dhmp，公司决定使用 DMS。一些公司员工已经有使用电子归档系统的经验，但其他人习惯使用纸质归档系统。这需要大量的空间：每年大约需要以防篡改格式存储和归档一千万张纸。在某些分支机构，这意味着出于财务原因，需要将偶尔需要的旧文档转移到其他存储位置。在合并期间，他们希望简化整个公司的流程。他们决定继续使用 Addison 平台，并改用 DocuWare 文档管理系统。
解决方案
DocuWare 自 2009 年 9 月起开始在 dhmp 中使用。80 名员工使用安装在 Windows 2008 服务器上的系统。DocuWare 通过内部接口集成到 Addison，DMS 在后台运行。这样，为 Addison 客户创建的纳税申报表或工资单就会自动存储在中央文档池中。客户邮件、税务通知或收到的发票等传入文档会被扫描、自动标记，然后由行政办公室归档。文档通过所谓的“收藏请求”出现在负责文员的任务列表中 - 负责文员甚至不需要关闭熟悉的 Addison 界面。用户可以记录文档、转发文档或生成新文档（例如回复客户）。
运营影响
数量效益
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