Cognizant > 实例探究 > 流程重新设计结果：节省 200 万美元的成本

流程重新设计结果：节省 200 万美元的成本

技术

传感器 - 流量计
传感器 - 液体检测传感器

用例

增强现实
混合现实

客户

未披露

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关于客户

领先的基于云的软件公司

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挑战

该公司努力实现所需的效率和规模，以支持其在南美和中欧的设施的应付账款 (AP) 和应收账款 (AR) 功能的持续增长。根据其历史记录，以前的 IT 服务提供商的收集数据始终处于 60% 的低位范围内。

结果，该公司被迫寻求其他选择，以改善现金流并减少未偿应收账款的账龄以及跨地区的标准化。

该公司联系了 Cognizant——他们久经考验的七年战略合作伙伴——帮助他们实现 70% 的收款目标。

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解决方案

作为第一步，Cognizant 对账龄应收账款报告进行了审计，并对基线进行了详细分析。他们通过为收款和计费代理建立标准操作程序 (SOP) 重新设计了端到端的 AR 流程。这有助于代理人确定他们的目标并实现可衡量的目标，从而提高效率和成果。

他们发现 30% 的客户在提醒电话后付款，因此我们的代理商在到期日后立即致电并实现了更快的付款。经验丰富的 Cognizant 团队与代理商密切合作，以了解和应对他们的挑战。

Cognizant 还精简了公司的运营和呼叫中心，以减少语言障碍和服务中断，并获得高技能资源。

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运营影响

The collaboration with Cognizant led to significant improvements in the company's operations. The redesigned AR process and the establishment of SOPs for collections and billing agents led to improved efficiency and outcomes. The analysis of customer payment patterns and the new collections approach resulted in quicker payments. The use of the company’s own global CRM platform to mirror the processes between the company and its customers, along with the streamlining of the company’s operations and call center, reduced language barriers and service disruptions. The company was also able to acquire highly skilled resources. These changes led to the company achieving its collections goal, improving cash flow, reducing costs, and increasing productivity.

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数量效益

Achieved the 70% target collections goal in a record time span of six months
Achieved more than $200 million in additional cash flow
Saved costs of approximately $2 million in the first 18 months

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