RealDefense 通过人工智能辅导提高销售业绩
技术
- 分析与建模 - 自然语言处理 (NLP)
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 消费品
- 教育
适用功能
- 销售与市场营销
用例
- 网络安全
- 语音识别
服务
- 网络安全服务
- 培训
关于客户
RealDefense 为全球超过 100 万消费者和小型企业提供身份保护和实时技术支持服务。他们在四个国家/地区设有联络中心，最近还扩大了网络聊天作为支持渠道。
挑战
RealDefense 的销售额低于预期，而且手动 QA 流程无法提供有数据支持的见解。他们还需要一个解决方案来确保代理遵守销售脚本并从客户互动中捕获有意义的信息。
解决方案
RealDefense 实施了 Observe.AI 的智能劳动力平台，以获取单一事实来源、改善代理销售行为并提供有针对性的指导。该平台捕获销售验证脚本和代理行为，提供对代理绩效和客户互动的洞察。
运营影响
数量效益
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