技术
- 传感器 - 触觉传感器
适用功能
- 产品研发
- 质量保证
用例
- 视觉质量检测
服务
- 测试与认证
关于客户
Zend Technologies 是 PHP 领域的主导实体,由 PHP 的共同作者创立,PHP 是一种广泛使用的开源脚本语言,几乎 50% 的 Web 开发都使用该语言。该公司为开发领导者、DevOps 和开发人员提供企业级 PHP 解决方案和支持。 Zend 的客户使用其产品来提高应用程序性能和质量、加快发布周期并降低风险。该公司面临的挑战是管理因 PHP 的流行而产生的大量新潜在客户,其中包括大约 700 万开发人员。潜在客户的范围从学生、业余爱好者到大型企业,因此很难区分“好”和“坏”的潜在客户。
挑战
Zend Technologies 是企业级 PHP 解决方案的领先提供商,在管理和利用新的潜在客户方面面临着重大挑战。 PHP 的流行带来了大约 700 万开发人员,带来了大量新的潜在客户。然而,Zend 发现不可能建设性地跟进这些线索。他们最初的解决方案是传统的多模式多点触摸布置,事实证明实施和管理是不切实际的。销售代表无法拨打所需数量的电话和电子邮件,导致覆盖范围不足。此外,潜在客户的质量差异很大,从学生、业余爱好者到大型企业。这使得区分“好”和“坏”线索变得困难,特别是当线索提供的信息并不总是准确时。 Zend 需要一种能够有效地与所有这些潜在客户互动的解决方案,而无需雇用额外的销售开发代表。
解决方案
Zend Technologies 求助于 Conversica 的 AI 销售助理来解决他们的销售线索管理挑战。 Conversica 的 AI 销售助理 Nicole 能够以令人印象深刻的 18% 的参与率让“死亡”的 C 和 D 线索起死回生。该解决方案通过促进类人对话来增强客户体验。它还改善了新旧潜在客户之间的机会创造。人工智能销售助理能够持续与潜在客户互动,从而增加转化的机会。它还能够有效地筛选潜在客户,识别出“好”和“坏”的线索。该解决方案为 Zend 提供了一种接触所有潜在客户、对其进行评估并建设性跟进的方法,而无需雇用额外的员工。事实证明,AI 销售助理是应对 Zend 销售线索管理挑战的实用且有效的解决方案。
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