Revolutionizing Even’s Sales and Support with Conversational AI
公司规模
Mid-size Company
地区
- Asia
国家
- India
产品
- Verloop.io Conversational AI
技术栈
- Conversational AI
- WhatsApp Business API
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
- 分析与建模 - 实时分析
适用行业
- 医疗保健和医院
适用功能
- 销售与市场营销
- 商业运营
服务
- 软件设计与工程服务
- 系统集成
关于客户
Even is a healthcare company based in Bengaluru, India, that is revolutionizing healthcare by providing free primary care consultations and diagnostics, along with a seamless cashless insurance cover through its IRDAI-licensed insurance partners. Members receive exclusive access to an in-house clinical team consisting of experienced doctors and care managers, along with 24×7 member support for any health concerns. The team designs personalized programs for members with existing ailments, health goals, or at risk of specific conditions, following a proactive managed care approach. Even was incorporated in January 2020 and began operations in December 2021, expanding from a team of 40 to over 300 dedicated professionals, all working towards building a better blueprint for healthcare in India.
挑战
Even faced significant challenges in managing member interactions due to the lack of a unified communication space. The company preferred using WhatsApp for member interactions, but managing conversations across multiple devices and groups was cumbersome and inefficient. This manual handling led to a high chance of oversight and the risk of missing out on critical information. The need for a more streamlined communication solution became urgent to ensure comprehensive outreach and support. The pandemic further highlighted the absence of a robust system for facilitating remote monitoring, consultation, and home-based test bookings, emphasizing the need for a seamless and accessible healthcare solution.
解决方案
To address the challenges, Even implemented Verloop.io's Conversational AI solution during the third wave of COVID-19. This solution transformed their operations by providing a seamless channel for users to engage with Even, enabling them to book consultations, tests, and access necessary support effortlessly. The Conversational AI also supported Even's top-of-the-funnel efforts, allowing users to explore and purchase plans. Verloop.io's solution offered customization capabilities, allowing Even to craft personalized canned messages and unique templates for specific outreach without pre-approval. The intuitive dashboard enabled quick customization, freeing up time for urgent member support. The integration with WhatsApp ensured timely updates and reminders, crucial in healthcare. The solution also transformed sales dynamics, with a majority of conversions happening through WhatsApp or chat, and allowed for continuous follow-ups, especially during after-work hours.
运营影响
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