技术
- 网络与连接 - 5G
- 平台即服务 (PaaS) - 应用开发平台
适用功能
- 采购
用例
- 库存管理
- 占用率监控
服务
- 系统集成
关于客户
Firmspace 是一家私人办公空间提供商,为眼光敏锐、追求成就的专业人士和高管提供服务。该公司提供安全且隔音的办公室、白手套客户服务、五星级设施、一流的技术以及经过专业培训的员工。 Firmspace 于 2017 年在美国德克萨斯州奥斯汀开设了第一家分店,截至 2020 年,它已在美国各地发展到四家分店,并计划开设更多分店。该公司的信念是“专业人士应该拥有自己的避难所”,并致力于在人力和技术上为专业人士提供尽可能多的支持。
挑战
Firmspace 是一家为专业人士和高管提供私人办公空间的提供商,其基于 AWS 的内部软件解决方案面临着重大挑战。事实证明,该软件效率低下,特别是在性能、成本、集成和可见性方面。系统无法处理不断增长的会员数据,经常崩溃,尤其是在添加新地点和会员时。扩展产品以及改善其性能和用户体验的成本非常高。该解决方案与计费软件等其他系统的集成效率低下,并导致大量数据不准确。此外,该系统无法提供收入和入住率等基本业务指标。 Firmspace 意识到需要一款可靠的联合办公软件来支持其增长计划,自动化和简化计费、合同和会员资格,并提供直观且令人愉悦的界面。
解决方案
Firmspace 认为 OfficeRnD 非常适合他们的需求,可以满足他们的功能、预算和用户体验要求。 OfficeRnD 通过自动化合同和会员管理、支持报告和预测、集成所有关键系统和应用程序以及促进与会员的无缝沟通,帮助 Firmspace 进行扩展。该平台自动化了合同创建和取消流程,提供了合同类型、期限和其他重要细节的可见性,并提供了管理会员资格和服务的灵活性。它还可以快速轻松地访问关键报告,例如入住率、收入入住率和预计收入报告。 OfficeRnD 集成并简化了端到端的计费流程,消除了手动同步和数据错误。它还支持与邮件管理软件和接待应用程序等其他系统的集成。此外,OfficeRnD 促进了与会员的无缝沟通,允许 Firmspace 发送消息和更新,并为会员提供了一种与 Firmspace 团队沟通的简单便捷的方式。
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