提高客户服务效率：Sector Alarm 通过对话式 AI 取得成功
技术
- 基础设施即服务 (IaaS) - 虚拟私有云
- 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
- 建筑物
- 水泥
适用功能
- 销售与市场营销
用例
- 对话机器人
- 周边安全与访问控制
服务
- 系统集成
关于客户
Sector Alarm 是欧洲领先的安全提供商，为八个市场的超过 600,000 名客户提供安全和警报服务。该公司非常注重卓越的客户服务，并实施了全渠道方法（包括聊天机器人解决方案），以自动执行重复的客户查询并增强客户体验。
挑战
Sector Alarm 是一家领先的欧洲安全公司，有多个代理处理实时聊天会话，导致效率低下，需要简化客户体验。该公司最初的聊天机器人解决方案不灵活，需要 IT 部门频繁参与更新和更改。
解决方案
Sector Alarm 改用对话式 AI 解决方案 boost.ai 平台来开发高级虚拟代理。 boost.ai 平台为创建和维护意图提供了直观的层次结构，使虚拟代理能够覆盖广泛的信息。该平台还与 Sector Alarm 现有的联络中心解决方案 Twilio Flex 无缝集成，并利用自动语义理解 (ASU) 技术将客户智能地移交给实时聊天代理。
运营影响
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