公司规模
Large Corporate
国家
- United States
产品
- ServiceChannel Service Automation platform
- GoodData
技术栈
- SaaS
- Web and mobile-based work order management
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 建筑物
- 建筑与基础设施
适用功能
- 设施管理
- 采购
用例
- 预测性维护
- 供应链可见性(SCV)
服务
- 数据科学服务
- 系统集成
关于客户
ServiceChannel 是一家运营单一设施管理 SaaS 平台的公司。该平台用于从商业承包商处寻找、采购、管理和支付维护服务。完整的采购到结算解决方案结合了基于 Web 和移动的工单管理,涵盖从寻找合格承包商到管理劳动力和供应,直至最终付款的所有环节。超过 200 个全球品牌使用 ServiceChannel 服务自动化平台来管理超过 100,000 个外部地点。
挑战
ServiceChannel 运营着一个设施管理 SaaS 平台,帮助企业管理从寻找合格承包商到管理劳动力和供应直至最终付款的所有事务。然而,该公司希望通过提供高级分析和基准测试结果来帮助优化业务,从而为客户提供更多价值。他们还希望向外部承包商提供见解,帮助他们赢得更多业务。
解决方案
ServiceChannel 与 GoodData 合作,通过记分卡和仪表板丰富其平台,以跟踪承包商绩效并在整个企业中提供成本透明度。这使全球设施经理、财务/采购专业人员和高级管理人员能够更好地了解他们的运营情况,降低成本并提高效率。此外,它还使外部承包商能够利用从承包商记分卡中获得的见解来赢得更多业务。ServiceChannel 还在探索使用天气数据和规范分析来进一步增强其客户的能力。
运营影响
数量效益
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