简化多站点流程
公司规模
Large Corporate
地区
- Europe
- Africa
- America
- Asia
国家
- Belgium
- United Kingdom
- United States
产品
- FlowForma Process Automation
技术栈
- Microsoft 365
- SharePoint Online
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 应用开发平台
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 医疗保健和医院
- 药品
适用功能
- 离散制造
- 质量保证
用例
- 过程控制与优化
- 质量预测分析
服务
- 软件设计与工程服务
- 系统集成
关于客户
Nipro Europe Group Companies (Nipro) 是 Nipro Corporation Japan 领导的全球企业集团的一部分，该集团经营着广泛的医疗相关业务，包括医疗设备和药品包装部门。Nipro 位于比利时的地区总部负责覆盖欧洲、非洲、美洲和俄罗斯的全球业务。该公司在 26 个不同的站点拥有 3,500 名员工。该公司的营销和人力资源等部门在这些不同站点之间共享工作流程时面临挑战。该公司已转向 Microsoft 365 和 SharePoint Online 以推进标准化工作流程的追求，但仍然需要流程自动化工具。
挑战
Nipro Europe Group Companies (Nipro) 是 Nipro Corporation Japan 领导的全球企业集团的一部分，该集团经营着广泛的医疗相关业务，包括医疗设备和药品包装部门。Nipro 位于比利时的地区总部负责覆盖欧洲、非洲、美洲和俄罗斯的全球业务。营销和人力资源等部门在 26 个不同站点共享工作流程时面临挑战，这些站点拥有 3,500 名员工。无论是纸质形式还是电子邮件附件，共享的信息都很多——这不可避免地存在文档丢失或电子邮件漏网的风险。即使 Nipro 从纸质变为数字，每个不同的站点通常也有不同的方法——电子邮件可能包含电子表格、Word 文档或 PDF。转向 Microsoft 365 和 SharePoint Online 推动了对标准化工作流程的追求，但仍然需要一个流程自动化工具，理想情况下是每个人都可以使用的“无代码”解决方案，而不是 IT 驱动的服务。
解决方案
四名员工最初接受了 FlowForma 流程自动化培训，并很快将所学知识付诸实践。项目和编辑经理 Katherine Cox 从一开始就大手笔，围绕营销审批创建了一个流程，这是一个大规模的质量管理流程，用于开发营销材料，例如宣传册、产品数据表和插图。自 2019 年流程上线以来，已有 416 项营销资产通过了涉及 18 个不同步骤的流程。九名签署人负责从文本编辑和设计到临床和监管审批的所有事项。创建了一个仪表板，利益相关者可以立即查看审批流程的状态，为企业提供了前所未有的可见性。这是一项改变游戏规则的工作，随着更多用例的发现，它为随后的许多流程和表格提供了信息。当确定需要一个易于使用的解决方案时，这就是计划。“无代码设置意味着流程所有者深度参与；他们可以了解正在发生的事情，而无需任何系统或编码语言知识，”Dennis Mingeroet 说。 “它激励人们学习如何维护自己的流程并将其扩展到自己的站点之外。”
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