智能仓储通过 RingCentral 增强通信和效率
技术
- 功能应用 - 库存管理系统
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 建筑物
- 电信
适用功能
- 仓库和库存管理
用例
- 库存管理
- 补货预测
服务
- 系统集成
关于客户
智能仓储是一家仓储和履行服务公司，利用智能技术为客户提供高效的库存管理。该公司开发了智能仓储信息管理系统，这是一个专门针对仓储和供应链管理设计的基于网络的库存管理系统。 Smart Warehousing 成立于 2001 年，在美国和加拿大设有 25 个地点，总部位于堪萨斯州埃哲顿。该公司拥有 100 多名员工，致力于简化人们利用技术开展业务的方式。
挑战
Smart Warehousing 是一家仓储和履行服务公司，在沟通方面面临着重大挑战。该公司在美国和加拿大设有 25 个分支机构，缺乏统一的电话系统。许多员工，尤其是在仓库工作的员工，无法使用桌面电话，只能依靠公司发放的手机。该公司的总部和第二大地点拥有 VoIP 和本地 PBX，但这些系统缺乏实用功能，无法轻松连接到其他地点。缺乏统一的通信系统导致与客户和同事的联系效率低下和困难。
解决方案
Smart Warehousing 采用 RingCentral Office® 来解决其通信挑战。借助 RingCentral，员工现在可以轻松与客户和同事联系。他们可以通过桌面电话拨打语音电话、主持或加入电话会议、转接电话等。此外，通过移动设备或计算机，员工可以使用其商务电话号码发送和接收文本和传真。 RingCentral 还为智能仓储的客户提供了更加无缝的体验，他们不再需要挂断和拨打不同的电话号码，因为呼叫可以轻松转移到任何位置、部门或工作人员（甚至是远程工作人员）。先进的呼叫处理和转接设置使团队成员比以往任何时候都更容易联系到，无论他们身在何处。
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