Springfree Trampoline 通过 BILT 增强客户体验
技术
- 传感器 - 全球定位系统
适用行业
- 教育
- 包装
适用功能
- 物流运输
- 产品研发
用例
- 室内定位系统
- 虚拟原型与产品测试
服务
- 系统集成
- 培训
关于客户
Springfree Trampoline 是一个在该行业已有超过 15 年历史的优质品牌。他们以其专利设计而闻名，通过移除跳跃层的弹簧和钢架，消除了 90% 的蹦床产品相关伤害。该公司致力于提供尽可能最佳的客户体验，让家庭能够外出、活跃、保持安全并创造回忆。他们的蹦床通常是在特殊场合购买的，因此对于客户来说，最大限度地减少组装和安装时间非常重要。该公司还提供白手套安装服务，但许多客户更喜欢自己组装蹦床。
挑战
Springfree Trampoline 是一个以制造世界上最安全的蹦床而闻名的优质品牌，它发现了一个改善客户设置体验的机会。尽管有白手套安装服务，但许多客户更喜欢自己组装蹦床，这种趋势在大流行期间有所增加。组装过程通常很简单，但涉及将垫杆连接到框架和跳垫的步骤被证明具有挑战性。正确的身体定位和重量分布对于正确组装至关重要，需要两个人协同工作。该公司希望以一种易于理解的方式传达这些步骤。此外，Springfree 需要为其专业安装人员提供清晰详细的说明。面临的挑战是如何使装配体验与他们的优质产品相协调。
解决方案
为了应对装配挑战，Springfree 与 BILT 合作以增强装配体验。 BILT 指令设计人员与 Springfree 工程师合作开发人形机器人，在垫杆步骤中向安装人员展示正确的物理定位和重量分布。 BILT 应用程序提供 3D 动画说明、语音和文本引导说明、图像旋转和缩放功能以及轻松的即时重播。它还提供了附加信息，例如警告、注意事项、所需工具、包含的零件和保修信息。该应用程序使客户能够比纸质手册或教学视频更快地完成组装任务。为了最大限度地发挥使用 BILT 应用程序的优势，Springfree 通过数字资产、包装、购买后电子邮件和纸质说明上的标注来传达其优势。
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