Staffmark Uncovers Game-Changing Customer Insights with Dun & Bradstreet Solutions
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- DNBi® toolset
- D-U-N-S Number
技术栈
- Business Intelligence
- Analytics
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 数据科学服务
- 系统集成
关于客户
Staffmark is one of the largest staffing companies in the United States, with over 300 locations across 31 states. The company plays a crucial role in helping businesses find the right human resources to meet their needs, whether it's ramping up talent quickly for growth or adjusting resources due to economic uncertainties. Staffmark's competitive advantage lies in the service it provides, which involves making smart, upfront decisions about potential clients. The company is committed to workforce planning to meet human capital needs and believes that its success depends on finding the right employee for the right job.
挑战
Staffmark, a large staffing company in the U.S., faced the challenge of creating a global, unified view of its customers to make sound decisions about customer onboarding. The company needed a smart, repeatable way to turn its wealth of customer data into meaningful insights to speed up the sales process. The credit and collections department aimed to have a more global and unified view of accounts to make sound decisions, rank and prioritize collections, collaborate with sales, and deliver better bankruptcy and delinquency detection.
解决方案
Staffmark leveraged Dun & Bradstreet’s risk management solutions, specifically the DNBi® toolset with add-on modules, to maintain a healthier cash flow while managing risk. The company used near real-time business intelligence and analytics to rank and prioritize account receivables for collections, monitor bankruptcies and severe delinquencies, and incorporate credit investigations into the sales process. This collaboration with Dun & Bradstreet was integral to Staffmark's credit and collections process, from receiving an initial order to wrapping up a file. The use of Dun & Bradstreet’s D-U-N-S Number helped Staffmark better identify customer trends and prioritize collection efforts.
运营影响
数量效益
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