公司规模
Large Corporate
国家
- Australia
产品
- JDA® Warehouse Management
- JDA® Extended Third Party Billing
技术栈
- Warehouse Management System (WMS)
- Billing System
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
技术
- 功能应用 - 仓库管理系统 (WMS)
适用功能
- 仓库和库存管理
用例
- 仓库自动化
- 库存管理
关于客户
Silk Contract Logistics 为澳大利亚所有主要首府城市提供专业的码头运输、仓储、配送和供应链服务。该公司专门为目标客户设计、实施和管理有效的供应链解决方案。Silk Contract Logistics 的客户群包括零售、快速消费品、轻工业和食品。该公司发现需要实施强大、可重复且一致的仓库管理解决方案,以提高运营效率、创造更加个性化的客户体验、提高保留率、增加收入并进一步拓展业务。
挑战
Silk Contract Logistics 是一家专门为澳大利亚各大城市提供码头运输、仓储、配送和供应链服务的公司,该公司希望用一级解决方案取代其原有的仓库管理系统 (WMS)。该公司旨在标准化其运营流程、提高客户满意度并发展业务。他们希望找到一种解决方案,让他们能够同时进行更多实施并缩短部署时间。Silk 还希望让客户尽可能顺利地转向新的服务提供商,尤其是在入职过程中。该公司认识到需要摆脱客户定制解决方案,专注于标准化其产品。
解决方案
Silk Contract Logistics 选择了 JDA 的解决方案,包括 JDA 仓库管理和扩展第三方计费。JDA 的仓库管理使 Silk 能够标准化其运营流程,并帮助他们在客户的特定行业中取得成功,同时提供个性化的体验来应对各自的供应链挑战。通过实施 JDA 的仓储解决方案,Silk 能够将客户放在第一位,并改善整体客户体验。在使用 JDA 之前,Silk 部署了传统的 WMS 解决方案,该解决方案要求该国每个站点都有一个唯一的实例。JDA 的解决方案使 Silk 能够替换这些传统系统,并且只需一次安装即可为其所有站点提供服务。
运营影响
数量效益
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