适用行业
- 教育
- 医疗保健和医院
适用功能
- 采购
- 销售与市场营销
用例
- 人员跟踪与监控
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
Network Doctor 是一家支持服务公司,为中小型企业提供技术解决方案,帮助他们利用技术来优化运营并最大限度地提高生产力。该公司提供快速响应支持和先进的 IT 咨询,由 IT 人员专家团队执行。 Network Doctor 与企业密切合作,以满足他们的技术需求,使他们能够专注于核心业务运营。该公司在解决技术相关问题时采取积极主动的策略,不留任何盲点。 Network Doctor 拥有 57 名员工,以各种身份提供服务,包括全职和基于项目的服务。
挑战
Network Doctor 是一家为中小型企业提供技术解决方案的支持服务公司,在获取解决客户支持问题所需的重要信息方面面临着重大挑战。缺乏用于记录和简化业务流程的集中式系统导致时间浪费和解决时间延长,从而对客户满意度产生负面影响。该公司的多元化客户群需要量身定制的程序,但无效的文档导致流程变得复杂。该公司使用Word文档和票务系统,导致工作文档分散,影响了效率。缺乏秩序威胁到了该公司作为专业支持服务提供商的声誉。
解决方案
为了应对这些挑战,Network Doctor 转向了 SweetProcess,一款工作流程文档软件。 SweetProcess 使公司能够有效、全面地记录其业务流程,为任务执行提供清晰的指导。这减少了出错的可能性以及对组织造成的潜在损害。 SweetProcess 还简化了员工入职流程,使新员工能够提高效率并立即做出积极贡献。该软件作为指导的参考点,减少了微观管理的需要,并为员工提供了了解业务流程的参考文档。这不仅对新员工有利,而且对需要代替缺勤员工、调任新职位或执行新项目的终身员工也有利。 SweetProcess 还促进了动态工作环境中的持续学习。
运营影响
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