技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 运输
适用功能
- 物流运输
- 采购
用例
- 驾驶员表现监测
- 最后一英里交付
服务
- 系统集成
关于客户
Bleu Diamond LLC 是一家家族拥有的大麻配送公司,位于加利福尼亚州中部海岸。他们是该地区评价最高的大麻配送公司,致力于以尽可能低的价格向客户和患者提供最好的产品。他们相信大麻的药用价值,并致力于成为该地区最方便、最实惠的送货服务。他们的目标是成为“大麻产品亚马逊”,在 300 英里的领土内在一小时内交付订单。
挑战
Bleu Diamond LLC 是加利福尼亚州一家顶级的大麻配送公司,面临着重大的运营挑战。他们的目标是成为“大麻产品亚马逊”,在其 300 英里范围内的送货时间不到一小时。然而,他们现有的处理订单和协调交付的系统效率低下且过时。他们通过短信以及司机和调度之间的直接沟通进行操作,这对调度团队来说是难以承受的,并导致员工流动率增加。缺乏精简的体系也阻碍了公司所有者专注于公司的发展。尽管拥有扩大规模的手段和客户群,但由于运营效率低下,他们无法抽出时间专注于战略增长。
解决方案
Bleu Diamond 决定实施 Onfleet 和 Meadow,这两个软件程序彻底改变了他们的大麻配送业务。 Onfleet 用于将订单发送给相应的司机,而 Meadow 用于处理订单。这种集成为员工创造了无缝体验,并改善了客户体验。调度团队现在可以在 Meadow 处理订单,并将其自动显示在 Onfleet 司机选择中。他们只需将订单拖至相应的司机即可,从而使流程更加高效。此外,客户和患者还会收到有关其订单状态和交货时间的短信更新,从而为 Bleu Diamond 的服务增添了专业性和便利性。这个新系统极大地减少了员工流失,并显着提高了患者满意度和保留率。
运营影响
数量效益
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