通过低代码简化社区拨款处理：纽卡斯尔市议会案例研究
技术
- 应用基础设施与中间件 - 事件驱动型应用
- 传感器 - 空气污染传感器
适用行业
- 汽车
- 城市与自治市
适用功能
- 质量保证
用例
- 欺诈识别
- 租赁金融自动化
服务
- 系统集成
关于客户
本案例研究中的客户是纽卡斯尔市议会 (NCC)，它是泰恩河畔纽卡斯尔市和大都市区的当地政府机构。 NCC 负责为其公民提供一系列公共服务，包括社区补助金的管理。该委员会正在寻求一种解决方案来简化其拨款申请流程、减少手工工作、提高准确性并增强客户体验。该委员会还需要遵守一项减少交通相关污染水平的法律指令，其中包括为车主提供一种简单的方法来检查资格和申请补助金。
挑战
纽卡斯尔市议会 (NCC) 是泰恩河畔纽卡斯尔市和大都市区的地方政府机构，在让公民更容易获得社区拨款方面面临着重大挑战。该委员会需要一个数字优先的案例管理解决方案，该解决方案可以集成多种技术、自动化流程并提供准确的合规报告。最终目标是为一系列补助金提供简化且透明的端到端申请流程，包括晴空区 (CAZ) 补助金。该委员会团队需要处理大量非结构化电子邮件和电话，导致需要手动重新输入客户数据并依赖电子表格进行付款处理。由于验证能力有限，索赔欺诈、错误和审核失败的风险很高。此外，法律要求 NCC 降低与交通相关的污染水平，因此特定车辆的车主需要一种简单的方法来检查资格并申请补助金。
解决方案
NCC 采用低代码平台 Liberty Create 来管理多种应用程序类型和流程。该平台提供了单一视图解决方案来自动化工作流程并有效处理通信和合规性。该团队可以轻松更新系统，以满足不断变化的拨款申请需求，包括处理复杂的申请，例如车队的多辆车拨款。使用单一表格，申请人可以访问他们所需的信息并轻松申请，并通过内置的表格验证检查来支持后台处理。官员可以轻松与申请人联络，并在需要时触发批量电子邮件。自动化程度的提高改善了客户体验并提高了准确性，减少了对手动解决方法的需求。该平台还促进了清洁空气区 (CAZ) 拨款的顺利处理，确保数据保护合规性，并轻松处理复杂的多车辆拨款申请。
运营影响
数量效益
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