Nintex > 实例探究 > 使用 Nintex Promapp 简化基督城国际机场的运营

使用 Nintex Promapp 简化基督城国际机场的运营

技术

应用基础设施与中间件 - 数据交换与集成
功能应用 - 企业资源规划系统 (ERP)

适用行业

教育

适用功能

维护
质量保证

用例

库存管理
人员跟踪与监控

服务

系统集成
培训

关于客户

基督城国际机场有限公司 (CIAL) 是新西兰第二大机场，每年接待超过 570 万名旅客。该机场拥有房地产/零售、资产维护和金融三大系统，以及许多辅助的临时解决方案。 CIAL 团队面临着在实施新 ERP 系统的同时维持机场日常运营的挑战。机场对该项目抱有很高的期望，包括整个业务流程和信息的更紧密集成、提高业务活动的可见性和报告能力以及简化业务管理和运营。

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挑战

新西兰第二大机场基督城国际机场有限公司 (CIAL) 面临着在实施新 ERP 系统的同时维持日常运营的挑战。 ERP 实施通常会对业务造成干扰，并可能引发持续数月的变革管理之战。 CIAL 拥有房地产/零售、资产维护和金融三大主要系统，以及许多辅助的临时解决方案。整合不良导致整个企业运营效率低下。该项目设定了很高的期望，包括整个业务流程和信息的更紧密集成，提高业务活动和报告能力的可见性，以及简化业务管理和运营。

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解决方案

CIAL 需要采用一致且标准化的方法来管理组织内业务流程管理的所有权和责任。 Nintex Promapp 在关键用户培训阶段用于记录初始流程，并在关键用户测试阶段在流程平台中进一步开发。在提供最终用户培训时，Nintex Promapp 中的流程已经过多次测试，并反映了上线后执行任务的新方式。 Nintex Promapp 已集成到他们的 ERP 系统中，因此员工能够从该工具内审查流程。 Nintex Promapp 是遇到问题的用户在向业务支持团队请求帮助之前的第一个呼叫点。

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运营影响

The implementation of Nintex Promapp resulted in a centralized reference point integrated into everyday systems, quality documentation accessible to all, and ongoing ownership and improvement. Process owners were identified and assigned when Nintex Promapp was originally implemented into the organization. Process owners are responsible for promoting a culture of continuous improvement within their group. Once the ERP system had gone live, staff could review processes to further streamline them and achieve even greater efficiencies in productivity and reporting/ information. Staff value the opportunity to provide feedback if they feel a process in Nintex Promapp does not accurately reflect the way it is currently performed, or that there is an improvement opportunity.

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数量效益

Nintex Promapp is seen as a ‘source of truth’ as it is documented for all to see.
Without Nintex Promapp the ERP system would still have been implemented, however the quality of CIAL’s documentation would not have been as high.
Processes would not have been documented in a consistent manner and the processes that were documented would not have been stored in a central repository that was accessible by all staff and refined ongoing.

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