Summit Imaging - 利用 Rootstock 和 Salesforce 消除增长障碍
公司规模
SME
地区
- America
国家
- United States
产品
- Rootstock Cloud ERP
- Salesforce Platform
- FinancialForce
技术栈
- Cloud ERP
- CRM
- Accounting Software
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 平台即服务 (PaaS) - 应用开发平台
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 医疗保健和医院
适用功能
- 维护
用例
- 库存管理
- 预测性维护
服务
- 系统集成
- 软件设计与工程服务
关于客户
Summit Imaging 是一家专门维修超声波和乳房 X 线摄影设备的公司。他们为需要高质量产品和服务的医疗机构提供服务。由于需求增加，该公司在 2015 年面临成长的烦恼。他们的运营受到手动流程的阻碍，需要将数据输入三个独立的系统。这些系统无法相互通信，导致效率低下，并且无法实时查看关键信息。该公司需要即时维修信息来改进其运营并更好地服务客户。无法通过移动设备访问关键数据也是该公司面临的一大挑战。
挑战
2015 年，Summit Imaging 遇到了成长的烦恼，因为医疗机构对其高质量产品和服务的需求不断增长。他们一直使用手动流程将数据输入三个不同的系统，而这种解决方案无法提供继续服务客户所需的即时信息。这家维修超声波和乳房 X 线摄影设备的公司发现，他们以前的做事方式阻碍了发展。一切都是通过纸质文件或冗余数据输入完成的。报告通常在交易结束后一个月才完成。他们的三个独立系统无法相互通信。他们无法从移动设备访问关键数据。但也许最令人沮丧的是，作为一家维修公司，他们需要即时维修信息来改进运营。
解决方案
Summit Imaging 决定使用 Salesforce 平台上的 Rootstock Cloud ERP 进行现代化改造。他们瞄准了那些 ERP 软件可以与 Salesforce 平台集成的供应商。经过详尽的研究，他们找到了 Rootstock。Rootstock Cloud ERP 软件与 Salesforce 无缝集成，并且足够灵活，可以将制造功能应用于 Summit 的维修业务。借助 FinancialForce 来处理他们的会计工作，Rootstock 与 Salesforce 上的该软件集成的能力增强了整体解决方案。Rootstock 的配置器内置了额外的灵活性，可帮助公司为不同的产品设计创建准确且即时的估算。经过具有挑战性的定制过程后，Summit Imaging 现在能够将配置器用于所有传感器。完成 Rootstock Cloud ERP 实施后，Summit Imaging 告别了三个不同系统的问题。他们用自动化取代了所有低效的手动流程。
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