SURA Seguros Chile：利用物联网改变保单报价流程
技术
- 分析与建模 - 过程分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 物流运输
- 采购
用例
- 过程控制与优化
- 基于使用的保险
服务
- 系统集成
关于客户
SURA Seguros Chile 隶属于 Sura 集团，该集团于 1944 年在哥伦比亚成立。该公司已在国内和国际上进行扩张，业务遍及九个拉丁美洲国家，包括墨西哥、萨尔瓦多、多米尼加共和国、巴拿马、哥伦比亚、巴西、乌拉圭、阿根廷和智利。 SURA Seguros Chile 提供一般保险产品和服务。该公司致力于为客户提供最好的服务并遵守其创新政策。它的目标是实现业务流程自动化，以提高效率和客户服务。
挑战
SURA Seguros Chile 是 Sura 集团的一部分，在实现业务流程自动化以向客户提供更好的服务并遵守其创新政策方面面临着挑战。该公司希望自动化其业务请求流程和保险单报价流程的创建。这些流程最初是使用 Excel 手动执行的，导致错误、延迟和缺乏活动监控。该公司需要一种解决方案来自动化这些流程、减少错误并允许实时监控和管理。
解决方案
在对各种业务流程软件应用程序进行彻底分析后，SURA Seguros Chile 决定实施 AuraQuantic 业务流程管理套件。实施从“保单报价”流程开始，该流程需要高度自动化、文档管理以及与其他应用程序的集成。 AuraQuantic 管理整个保单报价流程，从报价请求到相应保单的分发。系统单独处理每个报价结果，并根据公司定义的参数将最终结果链接到客户。该过程需要高度自动化来控制各种授权级别并管理向相关用户自动分配任务和电子邮件。它还保留执行的请求和报价的历史记录，指示其状态的任何变化及其发生的日期。
运营影响
数量效益
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