技术
- 分析与建模 - 过程分析
- 应用基础设施与中间件 - 数据可视化
适用行业
- 矿业
- 运输
适用功能
- 物流运输
- 采购
用例
- 库存管理
- 时间敏感网络
关于客户
Tech Data 是一家领先的技术分销商,帮助供应商和经销商将尖端技术推向市场。该公司提供广泛的技术和业务支持服务,使客户能够充分利用技术产品、解决方案和服务。 2021年9月,Tech Data与SYNNEX合并,成为全球最大的IT分销商TD SYNNEX。该公司的总收入为 600 亿美元,为超过 150,000 名客户提供服务。 TD SYNNEX 致力于保持高水平的卓越运营,以便在快速发展的技术市场中有效地为客户提供服务。
挑战
领先的技术分销商 Tech Data 于 2021 年 9 月与 SYNNEX 合并,成为全球最大的 IT 分销商 TD SYNNEX。该公司拥有 600 亿美元的总收入和超过 150,000 名客户,需要保持高水平的卓越运营,以便在快速发展的技术市场中有效地为客户提供服务。该公司的职责是为其客户和合作伙伴简化 IT 行业的复杂性。然而,该公司在适应影响 IT 行业的深刻转变方面面临挑战,例如从物理软件分发向基于云的软件分发的转变。 Tech Data 需要一个能够提供快速采用新技术和消费模式所需的灵活性的平台。该公司还需要优化其采购到付款、订单到现金和售后管理流程,以确保客户满意度并降低运营成本。
解决方案
Tech Data 向流程挖掘市场领导者 Celonis 寻求帮助,以帮助简化其流程复杂性并实现卓越运营。经过三个月的概念验证后,Tech Data 于 2020 年 5 月采用了 Celonis。该平台提供了对 Tech Data 的采购到付款、订单到现金和售后管理流程的全面可视性,使公司能够识别改进之处对业务产生最直接影响的机会。借助 Celonis,Tech Data 能够记录和可视化 4000 万笔交易,从而提供有关供应商绩效和订单预计到达时间的宝贵见解。该平台还帮助 Tech Data 了解客户的库存情况,并解决与影响营运资金并扰乱采购和订单管理流程的“不当持有”相关的问题。此外,Celonis 使 Tech Data 在六个月内将其价格变化率降低了 27%,并在短短一年内将 P2P 周期时间缩短了 57%。
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