Telecom Provider Utilizes Precisely's Location-Based Technology for Enhanced Operations
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- Precisely MapXtreme
- MapInfo Pro
技术栈
- Oracle-based platform
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据可视化
- 功能应用 - 远程监控系统
适用行业
- 电信
适用功能
- 现场服务
- 销售与市场营销
用例
- 车队管理
- 地理围栏
- 预测性维护
- 远程资产管理
服务
- 系统集成
关于客户
BT Group plc, formerly known as British Telecommunications plc, is one of Europe's leading telecommunications service providers. The company serves around 15 million customers and is known for deploying some of the largest and most complex IT and communications networks worldwide. BT holds approximately 7,000 patents and patent applications, showcasing its commitment to innovation and technological advancement. The company offers a wide range of services, including higher-value broadband and Internet products, IT solutions, and a global IP network that provides connectivity options for voice, video, data, and converged communication services. BT's customer base ranges from individual consumers to government departments and some of the world's largest multinationals, highlighting its extensive reach and influence in the telecommunications industry.
挑战
A key component of BT Group's success has been the integration of location intelligence across all facets of its business, starting with the management of its extensive networks. With 17,000 field-based engineers servicing approximately 6.1 million customers each year, BT needed a unified, efficient system for deploying employees, supplies, and other resources across network sites. The existing paper-based maps and diagrams proved inefficient, and engineers required a better way to respond to customer needs. The challenge was to find a solution that could streamline operations, improve efficiency, and enhance customer service by providing accurate and up-to-date location data.
解决方案
BT Group turned to Precisely's MapXtreme and MapInfo Pro solutions to visually display and analyze location-based data, enabling more informed decisions about customer service. These location intelligence tools integrate seamlessly with BT's existing Oracle-based systems, allowing engineers to locate properties, view road networks, and identify underground ducts and cables. The solutions also enable engineers to see the exact location of customers in relation to the network and plot the shortest route for site visits, resulting in time and labor savings. The location intelligence solutions are accessible to field engineers at all times, allowing them to easily locate BT plant equipment and customers, and submit work requirements or requests from any site. This integration has streamlined operations, increased efficiency, and improved customer service.
运营影响
数量效益
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