从客户服务扩展到金融犯罪预防
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- Aptean Respond
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 监管合规监控
- 欺诈识别
服务
- 系统集成
- 培训
关于客户
St. James's Place 是一家成立于 1991 年的财富管理公司。它提供有关资本积累、资金和业务管理以及防范金融风险的建议。该公司是一家 FTSE 100 公司，为个人、受托人和组织提供财富管理和财务规划解决方案。St James's Place 财富管理公司的金融犯罪预防团队负责管理金融犯罪预防各个方面的企业责任。其中一部分涉及记录和维护有效的记录保存系统，以帮助满足此要求。
挑战
富时 100 指数公司 St. James's Place Wealth Management 在管理金融犯罪预防案件方面遇到了困难。他们使用 Excel 电子表格和电子邮件的组合来管理案件工作量。案件数据分散在多个电子表格中，很难找到关键信息。手动记录和跟踪案件的过程效率低下且容易出错。该团队控制敏感信息访问的能力有限，这对于存储金融犯罪案件中的敏感信息并不理想。该团队需要根据电子表格中的数据提取管理信息 (MI) 和报告，这非常耗时，容易出现人为错误，并导致不一致。
解决方案
St. James's Place 决定实施 Aptean Respond（一种案例和反馈管理解决方案）来管理其案例工作量。需求收集完成后仅三个月，该系统便上线了。过渡到 Respond 的过程非常顺利，St. James's Place 与 Aptean 客户经理合作，确保安装顺利。该团队接受了 Aptean 客户解决方案团队的培训课程，因此他们能够立即开始在系统中记录和调查案例。Respond 允许团队设置任务，让他们在规定的时间内（例如 6 个月内）进行审查，最终帮助 St James's Place 满足其监管要求。可以在 Respond 中设置报告以仅导出必要的数据，因此只需单击按钮，St James's Place 就可以准备好完整的报告，以便向当局披露。
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