Littleton Group 通过 RingCentral 提高通信效率
技术
- 机器人 - 轮式机器人
适用行业
- 建筑物
- 电信
用例
- 库存管理
- 基于使用的保险
服务
- 系统集成
关于客户
Littleton Group 成立于 1979 年，是保险索赔管理、第三方管理、巨灾和诉讼管理服务的领先提供商。该公司拥有 125 名员工，分布在德克萨斯州和新墨西哥州的 24 个地点。利特尔顿集团通过提供定制的保险索赔管理和诉讼管理计划来协助客户。利特尔顿集团提供的服务还包括第三方管理、灾难服务和专属医疗保健计划。该公司优先考虑客户的客户，并努力响应所有索赔电话。
挑战
Littleton Group 是一家领先的保险索赔管理和诉讼管理服务提供商，其之前的电话解决方案面临着重大挑战。该公司拥有 125 名员工，分布在德克萨斯州和新墨西哥州的 24 个地点，电话系统的任何变更都严重依赖其服务提供商。这包括更改下班后和外出时的自动语音消息。有几次，帮助台票证无法正确处理，导致错误路由到自动问候语。这迫使 IT 总监 James Grayson 在假期加班来解决该问题。任何停机或不正确的路由都可能导致客户的呼叫无人接听，这对公司来说是不可接受的。
解决方案
Littleton Group 改用了 RingCentral，这是一种基于云的电话系统，为所有员工提供实用的功能，无论他们身在何处。最有用的功能是能够记录电话以获得保险索赔所需的报表。与之前对所有通话进行录音的服务不同，RingCentral 提供按需录音，让您更容易找到特定的陈述。 RingCentral 移动应用程序是另一个关键功能，它允许员工远程工作，并使 Grayson 能够从任何地方提供技术支持。向 RingCentral 的过渡非常顺利，所有地点的现有电话只需重新配置即可，从而最大限度地减少了停机时间。新系统使员工能够自由灵活地定制自己的设置，减少对远程技术支持的需求。
运营影响
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