提高呼叫成功率：金融服务行业案例研究
技术
- 无人机 - 飞行与控制系统
适用行业
- 建筑物
适用功能
- 销售与市场营销
关于客户
该客户是一家主要提供多户住宅和投资房产贷款的贷款机构的业务开发团队。
挑战
一家主要多户家庭和投资性房地产贷款贷款机构的业务开发团队的对话质量下降，导致 4 个月内成功率下降 5.4%。
解决方案
Revenue.io 客户成功团队分析了对话数据，以识别成功和不成功呼叫之间的差异。他们发现，成功的通话在对话的早期就包含了关键的发现短语，而以产品和功能为主的语言则在稍后讨论。使用实时对话指导实施了为期两周的试点计划，以改善结果。
运营影响
数量效益
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