十大律师事务所通过 NetScout 确保全球网真质量
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGenius UC Server
- nGenius Voice | Video Data Collector
- nGenius Voice | Video Engine Appliance
技术栈
- Telepresence system
- Unified Communication (UC) system
- H.323/SIP MCU (Main Control Unit) blade server
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Cost Savings
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 远程协作
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
关于客户
客户是一家全球性律师事务所，是全球十大律师事务所之一，在 14 个国家/地区的 31 个办事处拥有约 2,000 名律师。这家私营组织去年的年营业收入超过 15 亿美元。这家全方位服务公司专门从事商业法，包括交易、诉讼、公司和跨政府场所的监管。该公司利用其企业、环境、金融、诉讼和税务部门的专家团队，以 30 多种语言快速响应客户，提供关键的深入主题。由于专业知识和信息遍布各地，律师和员工非常依赖可访问性和协作工具来提供客户期望的业务和法律解决方案。
挑战
该律师事务所部署了最先进的统一通信 (UC) 系统，以改善公司内部和客户之间的通信。这项投资的很大一部分是其全球每个办事处的多屏幕、多点沉浸式 Telepresence 套件。然而，随着系统使用量的增加，包括用户掉线在内的严重性能问题的数量和严重程度都在增加。IT 人员最初使用传统电话工具来调查事件并解决问题，但传统工具都显示“绿灯”，表示正常运行。由于对 Telepresence 系统及其问题几乎一无所知，IT 人员越来越沮丧，花费太多时间试图以随意的方式识别和解决问题。
解决方案
IT 人员选择 NetScout 来确保 Telepresence 最终用户体验，以提供所需的性能管理和精细可视性。在安装后的几天内，nGenius UC Server 已经分析了每个 Telepresence 参与者的双向 RTP/RTCP 媒体流，无论他们身在何处，并显示实时指标和诊断信息供工作人员查看。nGenius 解决方案帮助工作人员查明并解决影响 Telepresence 会话可靠性和性能的间歇性数据包丢失问题。在使用 nGenius UC Server 之前，IT 人员无法记录、重放、诊断和解决间歇性数据包丢失。在使用 nGenius UC Server 取得巨大成功后，该公司还添加了 nGenius Voice | Video Data Collector 来扩展整体功能，允许 IT 人员关联来自用户 IP 地址的呼叫数据记录 (CDR)，从而更快地识别并改进会话管理。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
SET Creative Ditches Google Vault for Datto Backupify
When Kienholz first started at SET, the staff was using Microsoft Outlook for email with no form of data backup. It became apparent that something needed to change as the staff was often burdened with trying to recover emails from departed employees. Kienholz transitioned the team to Google’s Gmail and implemented Google Vault for backup purposes. While SET employees quickly adjusted to Gmail, which many use for personal email, the same could not be said for Google Vault. “Unlike most Google products, Vault was not user friendly at all. It’s very hard to search for items. We never really figured out how to do a restore either,” explained Kienholz. Due to SET’s work with high-profile brands, projects often go through many rounds of revisions right down to the eleventh hour. This means that every bit of information - especially data living in project managers’ emails - is crucial to delivering clients a polished design at deadline.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Arctic Wolf Envelops Teamworks with 24x7 Cybersecurity Protection and Comprehensive Visibility
Teamworks, a leading athlete engagement platform, faced rising cyberthreats and needed enhanced visibility into its network, servers, and laptops. With software developers connecting from all over the world, the company sought to improve its security posture and position itself for future growth. The company had a secure platform but recognized the need for a more proactive solution to identify gaps within its technology infrastructure. Data exfiltration and malicious access were top concerns, prompting the need for a comprehensive security upgrade.
Case Study
Sawback IT and Datto Save Client From a Costly Mistake
Ballistic Echo, a software development house, faced a critical challenge when human error led to the deletion of thousands of lines of unique code. This incident occurred before the code was pushed to source control, resulting in significant loss of time, revenue, and work. The previous file-level backup solution they used was slow and inefficient, making it nearly impossible to manually recreate the lost work. The need for a more reliable and efficient business continuity solution became evident to avoid such disasters in the future.
Case Study
Opal Helps Customers Shine Thanks to Datto
SP Flooring & Design Center faced a ransomware attack that encrypted and locked their files. The attack was initiated through a compromised service account set up by an outside vendor. The ransomware infection was isolated quickly, but there was a concern about the extent of the data at risk. The company had backups in place but was unsure of how much information was compromised. The situation required immediate action to prevent further damage and restore the affected data.
Case Study
Pipeline Insight Case Study: YARCDATA
YarcData faced challenges in determining the conversion rates of prospects into customers through various marketing efforts and identifying the source of its leads. They wanted to know the percentage of opportunities in the sales pipeline that came from different marketing events, web downloads, or self-sourced sales opportunities. Additionally, they needed the ability to drill down into the data to guide where to allocate more marketing dollars based on the success of previous efforts. Previously, YarcData relied heavily on spreadsheets and Salesforce.com reports, which made it difficult to extract the exact information they needed. This reliance on spreadsheets represented about 70% of their data presentation.
