Trade Me Enhances Security and Efficiency with Okta's Cloud Identity Solutions
公司规模
Mid-size Company
地区
- Pacific
国家
- New Zealand
产品
- Okta Single Sign-On
- Okta Universal Directory
- Okta Multi-factor Authentication
- Okta Verify
- Okta Lifecycle Management
技术栈
- Cloud-based Identity Management
- Single Sign-On (SSO)
- Multi-factor Authentication (MFA)
- Identity and Access Management (IAM)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 网络安全和隐私 - 身份认证管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- 电子商务
- Software
适用功能
- 商业运营
- 人力资源
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Trade Me is New Zealand's largest online auction and classifieds site, founded in 1999 by Sam Morgan. It serves as a popular platform for Kiwis to buy and sell a wide range of items, from cars to household goods. With over 650,000 daily visitors and more than 8 million listings, Trade Me is a significant player in the e-commerce space in New Zealand. The company employs over 500 people across multiple locations, including Auckland, Wellington, and Christchurch. Trade Me's IT vision is to adopt a cloud-first approach, enabling seamless access to applications and data for its employees, regardless of their location.
挑战
Trade Me faced challenges in managing identity and access for its employees as it transitioned to a cloud-first security approach. The legacy on-premise user directory was inadequate for supporting cloud applications, leading to difficulties in providing seamless access to enterprise data and apps. With the COVID-19 pandemic, the need for a robust identity service became more pressing as employees began working remotely. The company required a solution that could unify identity management for both cloud and on-premise applications, ensuring secure and efficient access for its workforce.
解决方案
Trade Me implemented Okta's cloud-based identity solutions to address its identity management challenges. By deploying Okta Single Sign-On, Universal Directory, and Multi-factor Authentication, the company was able to unify identity and access management across its applications. This allowed employees to access essential apps securely, whether working in the office or remotely. Okta's integration with over 100 applications in the Okta Integration Network enabled Trade Me to streamline app provisioning and reduce the time required for application access approval. The use of Okta Verify for passwordless authentication further enhanced security and user experience. Additionally, Okta's automation capabilities, such as Lifecycle Management and Expression Language, simplified employee onboarding and offboarding processes, allowing IT to focus on delivering new products and services.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Digital Transformation of Atlanta Grout & Tile: An IoT Case Study
Atlanta Grout & Tile, a Tile, Stone & Grout restoration company based in Woodstock, Georgia, was facing challenges with its traditional business model. Despite steady growth over the years, the company was falling behind the web revolution and missing out on the opportunity to tap into a new consumer base. They were using independent software from different vendors for each of their department information and workforce management. This resulted in a lot of manual work on excel and the need to export/import data between different systems. This not only increased overhead costs but also slowed down their response to clients. The company also had to prepare numerous reports manually and lacked access to customer trends for effective business decision-making.
Case Study
IFFCO Boosts IT Performance and Innovates Agriculture with Oracle Cloud
Indian Farmers Fertiliser Cooperative Ltd. (IFFCO), the world’s largest manufacturer and marketer of fertilizers in the cooperative sector, was facing several challenges in its quest to innovate and improve the livelihood of farmers in India. The organization had recently launched a new product, nano urea, which brought new demands to IFFCO’s cloud computing needs. The organization needed a reliable cloud vendor to support the processes of 6–7 new manufacturing plants during the upcoming year, enhancing its production capability 300–350 million bottles of nano urea to meet increasing demand. IFFCO’s cloud adoption was driven by a need to innovate. The organization wanted capabilities for a dynamic business that can adapt to the changing needs of the market while growing fast. However, it was inhibited by rigid on-premises data center deployments and the overhead of maintaining legacy systems. IFFCO wanted to apply the elasticity and availability of cloud for improving overall performance of applications at lowest possible operational overhead. Lastly, IFFCO needed to provide the benefits of its technology to all its stakeholders, including employees, members, transporters, and farmers, some of whom have limited literacy. To accommodate all stakeholders, IFFCO wanted to add a voice interface to its applications.
Case Study
7-Eleven Philippines Enhances Customer Support with Freshdesk
7-Eleven Philippines, a pioneer of 24-hour convenience stores in the country, was facing challenges with its customer support system. The customer support was outsourced to an external vendor, which resulted in limited visibility into customer query patterns and performance metrics. The company had no transparency into the vendor's analytics and could not validate their reports. They also had no visibility into the volume of calls, number of abandoned calls, etc. due to the use of the vendor’s telephony solution. This lack of control and visibility into customer support led the team to decide to bring the entire function in-house. They began exploring helpdesk solutions that would enable them to build a strong in-house support team.
Case Study
Cloud4com: Delivering Efficient and Secure SAP HANA Cloud Services
Cloud4com, a leading provider of IT infrastructure and data center services, recognized the challenges and costs companies face when upgrading their on-premises infrastructure to meet the demands of SAP HANA in-memory technology. With the introduction of SAP HANA and SAP's decision to end support for all other databases from 2025, Cloud4com saw an opportunity to expand its services to a larger customer base. However, SAP HANA is a resource-intensive technology that requires companies to deploy powerful and costly hardware platforms. Businesses often overspecify the hardware, resulting in underutilization within the software's lifecycle. To capitalize on the opportunity presented by SAP HANA, Cloud4com aimed to create a cost-effective cloud platform for HANA and began working on obtaining the SAP Tailored Datacenter Integration (TDI) certification. A critical element was selecting the right operating system that would meet SAP’s standards and maximize the availability and performance of their customers’ SAP landscapes.
Case Study
BrewDog's Customer-Centric Approach in Times of Uncertainty
BrewDog, a Scottish-born craft beer business, faced a significant challenge during the COVID-19 pandemic. With their bars closed, the company saw a surge in online orders and customer inquiries. The customer service team, which handles all e-commerce customers and general brand-related queries, was overwhelmed with the sudden increase in activity. The team was dealing with up to 2000 tickets a day during the lockdown, a significant jump from the usual 150-200 tickets. The fast-paced nature of BrewDog's operations, with new projects and initiatives launching daily, further complicated the situation. The company's existing processes, which were fairly manual, were not equipped to handle this surge in volume. The challenge was to quickly adapt and streamline their customer service operations to continue providing excellent service during these uncertain times.
Case Study
Global Timeshare Company Accelerated Its Digital Marketing and E-commerce Engine
The client's go-to-market teams weren't accustomed to attracting new buyers in the digitally networked world. These prospects come from an evolving demographic — millennials and Gen Z who were increasingly adopting the new ways of evaluating options online and making reservations.There were three key challenges that the client was facing.Outdated and aging systems (legacy core)Inadequate web presence and e-Lack of predictive customer understanding and analytics
