应收账款转型：玛氏凭借 Celonis 取得的成功
技术
- 分析与建模 - 过程分析
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 教育
- 矿业
用例
- 时间敏感网络
- 虚拟培训
服务
- 培训
关于客户
玛氏是美国第四大私营公司，在各个行业大规模运营。该公司的规模和范围意味着它在应收账款流程中要处理大量的扣除额，这些扣除额会迅速增加并影响利润。玛氏正在寻求减少其应收账款流程中的扣除流入、提高回收率并缩短周期时间。为了实现这些目标，该公司需要一种解决方案，能够清晰地了解扣减的原因和来源，并能够根据这种洞察实施有效的变革。管理这一复杂流程的挑战落到了玛氏应收账款转型主管 Nikki Nagel 的肩上，她在应收账款方面拥有丰富的经验。
挑战
玛氏是美国第四大私营公司，在管理其应收账款 (A/R) 流程方面面临着重大挑战。该公司正在处理大量扣除，但缺乏对这些扣除的原因和来源的清晰可见性。缺乏洞察力使得有效解决和减少扣除变得困难。当 Nikki Nagel 被任命为玛氏应收帐款转型主管时，挑战变得更加复杂。尽管她在应收账款方面拥有丰富的经验，但她不熟悉流程挖掘和 Celonis 执行管理系统 (EMS)，这些工具可能有助于解决扣除问题。玛氏有三个主要目标：减少扣除流入、提高回收率和缩短周期时间。然而，如果没有清楚地了解扣除的根本原因和必要的技术专业知识，实现这些目标是一项艰巨的任务。
解决方案
为了应对这些挑战，玛氏转向了 Celonis 执行管理系统 (EMS)。尽管 Nikki Nagel 最初对该系统并不熟悉，但她还是投入了时间通过其强大的培训平台来了解 Celonis。这让她很快对系统及其功能有了全面的了解。凭借这些新发现的知识，她能够认识到该公司的机会不仅在于如何编码和识别扣除额，还在于自动化减少手动扣除额识别的潜力。这种洞察导致了智能自动化的实施，从而显着减少了编码和返工时间。此外，玛氏利用 Celonis EMS 的早期成功来推动整个企业的采用。该公司齐心协力向企业其他部门传达该系统的好处，强调其识别非增值任务和提高整体执行力的能力。通过这些努力，玛氏得以将 Celonis 纳入其常规业务运营的一部分。
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