利用物联网改造 JT Carter 管道工：案例研究
适用行业
- 建筑物
- 回收与废物管理
用例
- 人员跟踪与监控
- 时间敏感网络
服务
- 云规划/设计/实施服务
关于客户
JT Carter Plumbers 是一家位于新西兰怀卡托地区的大型管道公司。该公司于 2013 年由 Duncan Leask 和 Peter Carter 接管。Duncan 是一名经过认证的水管工、燃气安装工和排水工，从学徒期起就一直在该公司工作。在他们的领导下，公司的员工人数已从 8 人增加到 23 人，分布在两个工厂。尽管邓肯每个月都要管理多达 600 份工作，但他仍努力保持工作与生活的平衡，放下工作，花时间陪伴年轻的家人。他对公司及其客户的远见和热情对于公司的成长和成功发挥了重要作用。
挑战
当 Duncan Leask 和 Peter Carter 于 2013 年接管 JT Carter Plumbers 时，他们面临着重大挑战。该公司是新西兰怀卡托地区最大的管道企业之一，目前正面临现金流不足和服务定价过低的问题。该业务主要以纸质方式进行，效率低下且耗时。尽管邓肯拥有商人技能，但他缺乏经营企业的必要经验。该公司每月要处理多达 600 个工作岗位，如果没有合适的组织工具，这将是一项艰巨的任务。我们面临的挑战是转型业务、改善现金流、将定价提高到盈利水平，并有效管理大量工作岗位。
解决方案
该解决方案以工作管理软件应用程序 Fergus 的形式出现。在尝试了几种应用程序后，邓肯发现弗格斯是最有效的。 JT Carter Plumbers 将 Fergus 与 Xero 集成，使其成为用于运营业务的主要工具。该软件可以处理广泛的任务，包括报价、开具发票、安排、与员工沟通以及管理时间表。这使得该公司每天能够为多达 30 名客户提供服务，每月提供 600 个工作岗位。从基于纸质的流程过渡到基于云的系统是一个重大变化，但好处大于付出的努力。 Fergus 提供了 Duncan 有效管理业务所需的必要控制和组织。它还促进了关于如何处理每项工作的清晰一致的沟通，从而改善了员工和客户管理。
运营影响
数量效益
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