适用行业
- 玻璃
- 运输
适用功能
- 物流运输
用例
- 最后一英里交付
- 交通模拟
关于客户
UrbanStems 是一家鲜花递送公司,自 2014 年开始运营。他们在纽约市和华盛顿特区提供农场新鲜鲜花的当日递送服务。该公司与可持续雨林联盟认证™农场合作,在交付前现场制作新鲜、独特的花束。 2015 年,他们从第三方自行车快递公司转型为内部自行车和汽车快递团队。UrbanStems 是一家数据驱动型公司,严重依赖技术来管理其复杂的运营,包括高效路由和交付数百件物品。每天订购新鲜鲜花。
挑战
UrbanStems 是一家在纽约市和华盛顿特区运营的鲜花递送公司,2015 年从第三方自行车快递公司转型为内部自行车和汽车快递团队时,面临着重大挑战。该公司提供相同的服务:农场鲜花的日间配送需要强大的技术基础设施来管理物流并确保每天数百个订单的准时配送。在情人节等重大节日期间,这一挑战会进一步放大,订单量可能会增加十倍。该公司需要一种能够有效处理这些订单的路由和交付的解决方案,并且能够与其他内部系统无缝集成。
解决方案
UrbanStems 转向 Onfleet,这是一个以其直观界面和易用性而闻名的平台。 Onfleet 的可视化功能对 UrbanStems 物流团队特别有利,使他们即使在不熟悉的社区也能有效规划路线。 Onfleet 的预测预计到达时间 (Predictive ETA) 功能在确保及时交货方面也发挥了至关重要的作用。 UrbanStems 使用 Zapier 将 Onfleet 与其他几个内部系统集成,从而无需自定义代码。通过这种集成,UrbanStems 可以设置触发器,以便在订购超大产品或达到特定窗口的交付能力时向调度员发出通知。这有助于管理全天的交付负载,并避免早上出现大幅高峰和下午出现大幅停顿。 UrbanStems 还利用 Onfleet 的分析功能不断调整其运营并改善客户体验。
运营影响
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