技术
- 分析与建模 - 实时分析
- 功能应用 - 运输管理系统 (TMS)
适用行业
- 包装
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 最后一英里交付
- 实时定位系统 (RTLS)
关于客户
Verso Corporation 是一家领先的印刷纸、特种纸、包装纸和商品纸浆生产商。该公司运营着两个制造基地、两个配送中心和 30 个当地仓库,为美国和加拿大约 200 名客户提供纸制品。 Verso 的客户的印刷期限很紧,因此按时交货至关重要。延迟发货可能会导致客户收入遭受重大损失,而 Verso 通常会承担这一成本。该公司的手动跟踪做法效率低下且耗时,导致运输过程中经常出现可见性差距,并且客户服务代表会打来大量电话寻求负载状态更新。
挑战
Verso Corporation 是一家领先的印刷纸、特种纸、包装纸和商品纸浆生产商,其手动跟踪实践面临着重大挑战。该公司拥有两个制造基地、两个配送中心和 30 个当地仓库,由于人工跟踪效率低下且耗时,每月损失数百个小时。由于缺乏对运输过程的可视性,常常导致客户服务代表中断物流团队以确定客户负载的状态。此外,运营商的高周转率使得将 EDI 数据从运营商上传到门户以便客户跟踪订单的过程变得更加复杂。由于客户的印刷期限紧迫,延迟发货的成本特别高,印刷机停机会导致数千美元的收入损失,这一成本通常由 Verso 承担。
解决方案
为了应对这些挑战,Verso 部署了 Descartes MacroPoint,这是一个货运可视化平台,可提供实时货运跟踪。该解决方案与 SAP 运输管理 (TM) 和 MercuryGate 运输管理系统 (TMS) 完全集成,使 Verso 能够增强负载可视性、提高生产力,并通过实时交付更新来改变客户体验。 Descartes MacroPoint 的实施是 Verso 更大战略转变的一部分,其中包括将公司人员配置减少 50%,并对市场和客户进行战略转变,以创建更精简、更高效的运营。自动跟踪系统使 Verso 能够提高准时交货率,减少逾期罚款,并通过让客户了解最新的交货状态来加强客户服务。
运营影响
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