Visana：20 分钟内即可办理保险
公司规模
Large Corporate
地区
- Europe
国家
- Switzerland
产品
- Camunda Optimize
- Camunda BPM
技术栈
- Workflow Automation
- Real-Time Data Visualization
- Process Optimization
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用功能
- 商业运营
用例
- 实时定位系统 (RTLS)
- 过程控制与优化
服务
- 数据科学服务
- 系统集成
关于客户
Visana 是一家瑞士健康和意外保险公司，为超过 820,000 名个人和 14,000 家公司提供服务。该公司以“全方位优质护理”的客户承诺而自豪。每天，Visana 处理约 32,000 份文件并支付高达 1200 万瑞士法郎的治疗费用。该公司致力于提供高效的管理，以尽可能降低保费。Visana 还致力于不断发展其业务模式并积极利用数字机会。
挑战
Visana 是一家瑞士健康和意外保险公司，每天处理约 32,000 份文件，支付高达 1200 万瑞士法郎的治疗费用。该公司以其客户服务为荣，承诺在 20 分钟内提供保单，并在平均 8 个工作日内提供约定的福利。然而，2015 年，Visana 决定进一步开发其技术基础设施，以加速工作流程并改善其数字渠道的客户体验。该公司需要一种能够有效管理和优化其工作流程、识别资源瓶颈并帮助进行容量规划的解决方案。
解决方案
Visana 于 2016 年在其产品堆栈中集成并部署了 Camunda BPM。工作流自动化工具将 Visana 的核心系统、客户管理系统 (CRM)、健康检查和整个传入邮件流程作为文档管理服务进行编排，无论是在申请流程中还是在索赔处理中。自 2018 年以来，Visana 一直在使用 Camunda Optimize 来可视化工作流程、提高流程质量、识别资源瓶颈和管理容量规划。Camunda Optimize 提供的实时观察可作为监控和未来流程优化的工具。可视化使 Visana 能够识别瓶颈、规划容量并检查是否需要进行组织调整以确保流程顺畅，即使在高峰时段也是如此。
运营影响
数量效益
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