Walgreens Empowers Pharmacists with an Intelligent Prescription Data Platform on Azure
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Azure Databricks
- Azure Synapse Analytics
- Azure Cosmos DB
- Azure Data Lake Storage
- Power BI
技术栈
- Azure
- Azure SQL Database
- Azure Databricks
- Azure Synapse Analytics
- Azure Cosmos DB
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 数据管理平台
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
用例
- 预测性维护
- 过程控制与优化
- 远程资产管理
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
- 系统集成
关于客户
Walgreens is a major pharmacy chain in the United States, processing hundreds of millions of prescription dispenses annually across nearly 9,000 stores. The company serves approximately 8 million customers daily, with 78% of the U.S. population living within five miles of a Walgreens store. Known for its advisory expertise and emphasis on customer convenience, Walgreens sought to enhance its infrastructure to better serve its customers and support its pharmacists. The company is a large corporate entity with over 10,000 employees, aiming to leverage modern technology to improve its operations and customer interactions.
挑战
Walgreens processes hundreds of millions of prescription dispenses annually across nearly 9,000 stores, each transaction involving hundreds of data points. The existing infrastructure was unable to provide the reliability and speed needed for future operations. Walgreens aimed to future-proof its infrastructure with a cloud-first approach and modern AI capabilities. The goal was to support pharmacists with critical patient information, reduce time spent on prescription operations, and allow more focus on patient interaction. The aging data platform took up to two days to process each prescription request, which was not sustainable for the company's needs.
解决方案
Walgreens collaborated with Microsoft Consulting Services and Tata Consultancy Services to build an Information, Data, and Insights (IDI) platform using Azure resources. The platform features an event-based microservices architecture that processes key prescription and pharmacy operations. Azure Databricks and Azure Synapse Analytics are used to move data points through the IDI platform, creating real-time insights accessible via Power BI dashboards. The platform can handle up to 40,000 transactions per second, supported by Azure Data Lake Storage, Azure SQL Database, and Azure Cosmos DB. This new system allows Walgreens to process prescription data within minutes, significantly improving the speed and efficiency of its operations.
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