Wishlist.Delivery 利用 Upper 的物联网解决方案简化运营
适用行业
- 食品与饮料
- 运输
适用功能
- 物流运输
- 采购
用例
- 最后一英里交付
- 车载远程信息处理
关于客户
Wishlist.Delivery 是一家位于加利福尼亚州的食品配送公司。它于 2019 年 12 月开始作为一项副业，到 2020 年底，它已转变为一项成熟的业务。该公司专门提供时间敏感的食品包装，特别是为当地湾区的食品准备制造商提供服务。随着业务的扩展，他们在路线规划、管理多名司机以及在订单履行过程中适应最后一刻的变化方面面临着挑战。这些挑战使他们难以满足客户需求并导致交付效率低下。
挑战
Wishlist.Delivery 是一家总部位于加利福尼亚州的食品配送服务公司，在从兼职业务扩展到成熟业务的过程中面临着重大挑战。该公司专门提供时间敏感的食品包装，特别是为当地湾区的食品准备制造商提供服务。随着客户群的扩大，他们遇到了手动创建送货路线等问题，这既费力又耗时。该过程涉及与流量作斗争、适应最后一刻的变化以及应对订单履行挑战。人工配送路线规划过程花费了 3 个多小时才完成，并且依靠猜测来避免交通拥堵。随着业务的扩展，Wishlist.Delivery 在有效管理多个司机和计算每个站点的服务时间方面遇到了困难。他们还面临着适应新订单和订单履行过程中最后一刻变更的挑战，这使得他们难以接受更多订单并满足客户需求，从而导致交付效率低下。
解决方案
Wishlist.Delivery 在 Upper 中找到了解决方案，这是一款价格实惠且易于使用的软件，可以简化其交付和订单履行操作。 Upper 为路线规划和优化提供了简单且自动化的解决方案，能够添加 250 多个站点。它将所有重要信息整合到一处，使 Wishlist.Delivery 能够轻松创建优化的路线。 Upper 还考虑了交通、天气、道路封闭和其他配送限制来创建优化路线。它及时提供客户通知和预计到达时间，以便让客户了解最新情况。 Upper 的配送报告功能为 Wishlist.Delivery 提供了宝贵的见解，包括停靠时间和停靠点之间的行程时间。这些数据使他们能够与客户进行有效沟通，提出最佳客户安置建议以提高效率。借助 Upper，Wishlist.Delivery 能够处理最后一刻的变化并充满信心地接受更多订单，从而提高盈利能力。
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