Okta > 实例探究 > Wyndham Hotels & Resorts Enhances Digital Experience with Okta Identity Solutions

Wyndham Hotels & Resorts Enhances Digital Experience with Okta Identity Solutions

公司规模

Large Corporate

国家

United States

产品

Customer Identity Cloud
Workforce Identity Cloud
Okta Single Sign-On (SSO)
Okta Access Gateway
Okta Workflows

技术栈

Single Sign-On (SSO)
Adaptive Multi-Factor Authentication (MFA)
Lifecycle Management

实施规模

Enterprise-wide Deployment

影响指标

Customer Satisfaction
Productivity Improvements
Cost Savings
Digital Expertise

技术

网络安全和隐私 - 身份认证管理
应用基础设施与中间件 - API 集成与管理

适用功能

商业运营
销售与市场营销

服务

网络安全服务
系统集成

关于客户

Wyndham Hotels & Resorts is the world's largest hotel chain, with 9,100 hotels in over 90 countries. The company is known for its diverse range of travel experiences, offering friendly service and thoughtful amenities across its 22 iconic brands. Wyndham aims to make travel accessible for all, from big cities to small towns, beachfront resorts to highway hotels. The company places a strong emphasis on creating memorable guest experiences, both in-person and online, recognizing the importance of first impressions in the hospitality industry.

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挑战

Wyndham Hotels & Resorts faced challenges with its on-premise Identity solution, which was fragmented and inefficient. The company needed a secure, seamless access solution for its systems to enhance user experiences for both employees and customers. The existing system had multiple applications with different logins, making it difficult to manage and track user access. With an increasingly remote workforce, Wyndham required a cloud-based approach to simplify access and bolster security.

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解决方案

Wyndham implemented Okta Workforce Identity Cloud to provide secure, seamless access for its employees and franchisees. The solution included Single Sign-On (SSO) and Adaptive Multi-Factor Authentication (MFA) to enhance security and user experience. With Okta, Wyndham was able to integrate 160 applications behind SSO, improving access efficiency and security. The company also utilized Okta Workflows to automate Identity tasks, reducing development labor costs. For its loyalty program, Wyndham rolled out Customer Identity Cloud, providing secure, frictionless access for 100M loyalty members, enhancing customer loyalty and booking experiences.

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运营影响

Wyndham achieved a 40% increase in SSO adoption within 90 days, demonstrating the effectiveness of the solution in simplifying access for users.
The implementation of Okta's solutions led to a 75% increase in staff operations efficiency, as employees and franchisees could access necessary applications more easily.
The centralized admin console provided by Okta allowed for a 50% reduction in audit completion time, streamlining compliance processes.
Wyndham's security team gained improved visibility and control over user access, with all security and access logs centralized, enabling quick identification of suspicious activities.
The automation of user Identity lifecycle events, such as onboarding and offboarding, significantly reduced manual work and improved operational efficiency.

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数量效益

85% reduction in development labor costs due to the use of Okta Workflows.
100% reduction in time to turn off access with Okta SSO, enhancing security and efficiency.

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Wyndham Hotels & Resorts Enhances Digital Experience with Okta Identity Solutions

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