Mulesoft > 实例探究 > 使用 MuleSoft Composer 提高运营效率：908 设备案例研究

使用 MuleSoft Composer 提高运营效率：908 设备案例研究

技术

应用基础设施与中间件 - 数据交换与集成
应用基础设施与中间件 - 中间件、SDK 和库

适用行业

化学品
设备与机械

适用功能

采购
销售与市场营销

用例

时间敏感网络
虚拟培训

服务

系统集成
培训

关于客户

908 Devices 是一家总部位于波士顿的公司，拥有 200 多名员工。他们设计和制造用于化学和生物分子检测的便携式分析设备。他们的客户包括生物制药研究人员、法医团队和依赖这些设备进行时间敏感应用的急救人员。

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挑战

908 Devices 成立于 2012 年，设计和制造用于化学和生物分子检测的便携式分析设备。该公司需要优化其内部流程，以快速预订订单并减少客户从销售团队转移到售后团队的延迟。销售和 FAS 团队需要有关订单和客户的最新、准确信息，以协调客户沟通和会议。

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解决方案

908 Devices 选择 MuleSoft Composer（一种无代码集成解决方案，属于 Salesforce Customer 360 产品组合的一部分）来连接系统并实现流程自动化。该公司的 Salesforce 管理员使用 Composer 中预构建的连接器来创建客户的单一视图并自动化业务流程。 Composer 无需代码即可实现系统集成，并且易于使用，即使对于没有编码背景的人也是如此。

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运营影响

The implementation of MuleSoft Composer has significantly improved the operational efficiency of 908 Devices. The sales and FAS teams now have access to a single view of all customer data, enabling them to spend more quality time with their customers rather than scrambling to gather information. With up-to-the-minute, accurate information, they can quickly coordinate customer meetings, efficiently assign a FAS, and schedule customer training sessions. The automated sales processes have also led to faster order approval, enhancing the overall customer experience.

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数量效益

$208K in annual cost savings
55% increase in productivity
Saved 3% (40 week hours) a week on manual administrative tasks and reporting

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