Zealous System > 实例探究 > 律师事务所基于人工智能的聊天机器人

律师事务所基于人工智能的聊天机器人

技术

应用基础设施与中间件 - 数据库管理和存储
基础设施即服务 (IaaS) - 云数据库

适用行业

教育
设备与机械

适用功能

产品研发
质量保证

用例

对话机器人
时间敏感网络

服务

系统集成
培训

客户

法律服务

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关于客户

该客户从事法律服务，该公司为其客户提供各种类型的服务。

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挑战

客户已经拥有一个网站平台，他们使用该平台来教育潜在客户了解他们的所有服务，并且它还被客户用作沟通网关，以解决他们的疑问并获得有关业务问题的答案。

他们面临的问题是，客户提出的所有疑问和问题都是由专业团队手动处理的。并且由于网站的高流量，客户不得不承担高昂的管理成本，也消耗了大量的时间，最终影响了业务的盈利能力和生产力。

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解决方案

为了解决他们的问题，客户委托 Zealous System 的专家分析他们的业务流程并提出一个解决方案，不仅可以减少管理团队的人工工作，还可以提高业务的整体生产力并提高客户质量沟通和服务。

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运营影响

The implementation of the AI-based Chatbot revolutionized the client interaction process for the legal firm. The powerful logic built for the system prompted users to be specific and presented them with relevant information within a fraction of seconds. The NLP and AI-enabled system not only automated the process but also made it better with the logic, improving customer satisfaction. The system also stored user information and the conversation for the AI to improve itself over time. In case a client required interaction with an expert, the system would alert the administrative team instantly. This system maintained a multidimensional data model of all the transactions which could be accessed offline with ad hoc query options.

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数量效益

Significant reduction in administrative costs due to automation of query handling
Considerable decrease in time consumption as queries are handled instantly
Improved profitability due to reduced operational costs

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