适用行业
- 医疗保健和医院
- 电信
适用功能
- 质量保证
- 销售与市场营销
用例
- 库存管理
- 人员跟踪与监控
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
BACTES 是医疗保健行业的领先公司,专门满足美国数千家医疗保健提供者的医疗记录请求。该公司提供信息发布 (ROI) 服务,包括远程、移动和现场 ROI 服务、计费办公室工作流程效率、EHR 图表索引、医疗记录扫描以及审计和审查服务。 BACTES 在 40 个州开展业务,为保险公司、律师、政府机构和其他需要患者医疗保健信息的各方提供受保护健康信息 (PHI) 的安全电子交换、交付和集成。该公司成立于 1991 年,总部位于加利福尼亚州圣地亚哥,是规模更大的母公司 Sharecare 的一部分,该母公司共有 2,000 名员工。
挑战
BACTES 是一家为美国医疗保健提供者提供医疗记录请求的领先提供商,其过时的本地电话系统面临着重大挑战。该系统已有十多年的历史,缺乏可扩展性和许多对其业务至关重要的基本功能。这是一个重要问题,因为 BACTES 为 40 个州的医疗机构客户提供信息发布 (ROI) 服务,确保受保护的健康信息 (PHI) 的安全电子交换、交付和集成。该公司需要一种解决方案,能够满足其运营的高要求,并符合联邦和州有关 PHI 处理和传输的法规。
解决方案
BACTES 求助于云通信平台 RingCentral 来解决他们的挑战。 RingCentral 为 BACTES 提供了企业级解决方案,该解决方案可扩展并配备了运营所需的功能。 BACTES 还实施了 RingCentral Meetings,这是一种增强员工协作的云视频会议解决方案。这使得 BACTES 高管和员工能够根据需要频繁地召开富有成效的虚拟会议。此外,还实施了 RingCentral 联络中心,提供全面的分析和报告功能。该解决方案与 RingCentral Office 集成,提供了确保高质量和高效的客户服务绩效所需的见解。
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