适用行业
- 零售
- 运输
适用功能
- 物流运输
用例
- 需求计划与预测
- 最后一英里交付
关于客户
Patty's Cakes and Desserts 是一家位于加利福尼亚州富勒顿的零售店面面包店。面包店提供烘焙食品的在线订购和本地送货服务。为了保持质量控制,该公司雇用了自己的送货司机团队。该面包店每月交付 360 份送货,其中包括 60 个婚礼蛋糕和 300 个小蛋糕。该面包店向该地区的许多大学校园提供面包服务,包括富勒顿学院、查普曼大学和加州大学欧文分校。它还向该地区的酒店和其他企业提供服务。
挑战
位于加利福尼亚州富勒顿的零售店面面包店 Patty's Cakes and Desserts 在疫情期间的送货需求增加了 400%。该面包店最初使用第三方配送公司来管理其配送,每月配送 360 次,其中包括 60 个婚礼蛋糕和 300 个小件物品。然而,快递公司在大流行开始时停止运营。这给 Patty's Cakes and Desserts 带来了巨大的挑战,既要满足日益增长的送货需求,同时又必须找到新的物流解决方案。
解决方案
为了应对这一挑战,Patty's Cakes and Desserts 于 2020 年 5 月实施了 Onfleet 路线优化平台。Onfleet 接管了公司配送和路线的所有方面。该平台的用户友好界面和通知提供了交付过程的控制和可见性。尽管不是专业编码员,面包店代表 Gomez 仍能够通过 Onfleet 的 API 改进公司的配送运营。该技术使面包店能够专注于他们最擅长的事情,同时处理复杂的物流。
运营影响
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