Cabify 的转型：利用物联网扩展和简化招聘
适用行业
- 城市与自治市
- 教育
适用功能
- 物流运输
- 质量保证
用例
- 驾驶员表现监测
- 虚拟培训
服务
- 测试与认证
- 培训
关于客户
Cabify 是一家于 2011 年在西班牙马德里成立的叫车公司。该公司重视所有客户、乘客和司机，并坚信收取公平的价格、改善门到门的旅程以及让所有人都能享受交通服务。 Cabify 以其人性化而自豪，致力于打造一家以使命为导向的公司，从不为了短期业务目标而牺牲质量。该公司目光长远，经历过快速成功。然而，在全球扩张时，由于新兴的乘车共享行业的激烈竞争，Cabify 面临着巨大的挑战。
挑战
Cabify 是一家总部位于马德里的叫车服务公司，在扩大全球业务规模方面面临巨大挑战。该公司所处的叫车服务行业竞争激烈，需要快速高效地招募司机，同时又不能牺牲其高标准。招募过程非常冗长，一名司机最多需要 16 个小时，这主要是由于他们要经过严格的筛选和培训。这是一个主要瓶颈，因为有些司机必须花三个小时的时间参加培训课程，这减慢了招募过程并可能影响司机的留任。随着 Cabify 的扩张，它还面临着可扩展性的挑战。考虑到公司的扩张速度，高接触式招聘方法是不可行的。提供灵活性的内部解决方案不是一种选择，因为叫车服务行业的所有东西每五分钟都必须进行一次发明和重新发明。
解决方案
Cabify 与 Fountain 合作创建了一个定制招聘工作流程，其中包括创建在线驾驶员培训体验。该解决方案为 Cabify 提供了所需的灵活性、控制力和可扩展性。Fountain 的招聘软件帮助 Cabify 实现了其多点触控招聘流程的核心部分自动化。其中最关键的变化之一是决定创建在线驾驶员培训体验，让驾驶员可以在任何设备上随时随地学习。这提高了 Cabify 招聘渠道的效率。除了高效无缝的培训流程外，Cabify 还与 Fountain 合作，精心安排了精确的数据驱动渠道。Cabify 现在无需手动创建工作渠道，而是能够根据他们在城市进行的数百万次 A/B 测试来定义渠道，以确定驾驶员的目标人群。
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