技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 玻璃
- 零售
适用功能
- 销售与市场营销
用例
- 需求计划与预测
- 交通监控
服务
- 系统集成
关于客户
CaratLane 是一家珠宝零售商,于 2008 年在印度成立。它提供适合日常佩戴的现代精美珠宝。 2016年7月,CaratLane通过Titan公司战略投资,与印度最大珠宝品牌Tanishq强强联手。如今,CaratLane 是印度最大的全商业珠宝商,在印度 40 多个城市拥有超过 131 家零售店。它也是印度前 20 名电子商务门户网站之一。该公司已制定了2022年在北美和亚太地区的积极扩张计划。
挑战
印度最大的在线珠宝商 CaratLane 在扩大业务以满足爆炸性增长的产品需求方面面临着重大挑战。 COVID-19 大流行导致珠宝购买量激增,加剧了在线珠宝品牌之间的竞争。 CaratLane 需要保持其竞争优势并建设数字基础设施,以应对未来产能不断增长的需求和规模。该公司制定了 2022 年在北美和亚太地区的积极扩张计划。疫情还改变了团队的工作动态,大多数人全职在家工作,改变了新功能在生产中的推出方式。 CaratLane 的核心后端服务(管理其大部分 API)大约需要 450 到 500 毫秒,并且该公司只能在负载增加时进行水平扩展。
解决方案
CaratLane 成为 New Relic 客户已有 3-4 年,决定利用 New Relic 的完整产品来满足不断增长的需求,并为导致流量激增的重大购物节做好准备。该公司专注于 New Relic 浏览器监控、New Relic 日志管理和 New Relic 警报。创建了新的 Relic 仪表板,工程师开始全面观察发布暂停期间 CaratLane 技术平台的多个层中发生的情况。通过使用 New Relic 作为一体化可观测性平台,CaratLane 通过主动警报以及托管事件编排和日志管理确保了正常运行时间、性能和可靠性。开发人员可以在问题升级并影响用户体验之前快速解决问题。
运营影响
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