Carebase 利用 DocuWare Cloud 优化人力资源和质量保证流程
公司规模
Mid-size Company
地区
- Europe
国家
- United Kingdom
产品
- DocuWare Cloud
- Microsoft Power Automate
- iPaaS platform Make
技术栈
- Cloud-based Document Management System
- Workflow Automation
- Digital Document Storage
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Digital Expertise
技术
- 平台即服务 (PaaS) - 数据管理平台
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 人力资源
- 质量保证
用例
- 人员跟踪与监控
- 监管合规监控
- 远程协作
服务
- 云规划/设计/实施服务
- 系统集成
- 培训
关于客户
Carebase 是英国领先的养老院和疗养院运营商。该公司共运营 15 家养老院，高度重视为居民营造良好的氛围。这包括确保居民在获得最佳护理的同时始终有宾至如归的感觉。为了实现这一目标，Carebase 高度重视员工选拔和质量管理。Carebase 雇用的许多护士都来自英国以外，这给招聘流程增加了额外的要求。该公司的质量保证流程包括流程文档，例如记录每个家庭厨房的食物供应或冰箱和冰柜的温度。
挑战
Carebase 是英国一家领先的养老院和疗养院运营商，其人力资源和质量保证流程面临挑战。该公司的招聘流程基于纸张，涉及每个新员工所需文件的清单。然而，随着招聘人数的增加，该流程变得存在问题，包括频繁扫描和打印文件、检索困难以及使用不正确或较旧版本的风险。通常不清楚仍需要哪些文件来完成该流程。在质量保证方面，每个家庭厨房都使用每日“厨房表”来记录食物供应或冰箱和冰柜温度。质量管理必须手动汇编和检查这些每日报告中的数据。
解决方案
Carebase 决定实施基于云的文档管理系统 (DMS) DocuWare Cloud，以优化其人力资源和质量保证流程。该系统仅用一周时间就完成了设置，最重要的招聘流程也以数字方式进行了映射。以前的清单现在以电子方式创建并存储在文档池中。然后，DocuWare 会通过完全自动化的工作流程提醒新员工和人力资源部门所需的文件。一旦文件完成，人力资源部门只需单击鼠标即可结束该流程。完整的人事档案将依法保留在审计证明档案中。为了保证质量，DocuWare Cloud 不仅负责数字文档存储，还通过 iPaaS 平台 Make 连接到其他云应用程序，例如 Microsoft Power Automate。在那里，数据会得到进一步处理和汇总，以便于报告。
运营影响
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