Chicagoland 减肥营利用 DocuWare 简化运营
公司规模
SME
地区
- America
国家
- United States
产品
- DocuWare
技术栈
- Cloud Computing
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 医疗保健和医院
适用功能
- 销售与市场营销
- 商业运营
服务
- 云规划/设计/实施服务
关于客户
Chicagoland Fat Loss Camps 是一家位于芝加哥大都会区的服务提供商。该公司为客户提供各种锻炼计划和营养咨询，在整个减肥过程中为他们提供支持。他们在七个不同的地点开展为期六周的锻炼计划，每六周举办一次启动活动。每次活动都会吸引 50 到 70 名参与者。该公司还跟踪客户进度，包括称重人数、补充订单和推荐奖金。在实施数字解决方案之前，所有这些流程都是手动处理的，导致效率低下和额外成本。
挑战
Chicagoland Fat Loss Camps 是一家在芝加哥地区提供营养咨询和锻炼计划的公司，其纸质客户注册和跟踪系统面临挑战。该公司每六周举行一次启动活动，每个地点有 50 到 70 名参与者。对该计划感兴趣的参与者会填写纸质表格，这通常会导致信息不完整或难以辨认，需要员工跟进。这会导致延误，并阻碍将活动参与者转化为客户。此外，工作人员在纸上记录称重人数、补充订单和推荐奖金。员工们长时间工作以将数据输入公司的 ERP 系统，每次活动的成本约为 3,000 美元。
解决方案
该公司实施了基于云的文档管理系统 DocuWare，以简化其运营。他们从纸质表格转向电子表格，电子表格使用必填字段来确保输入所有必要信息。客户现在可以通过带有自定义下拉菜单的易于导航的表格在移动设备上注册。表格还使用条件逻辑，根据客户的回答提供自定义。收集后，电子表格中的信息将合并为一行数据，从而减少后续电话，并实现更快、更高效的客户注册。DocuWare 还以数字方式跟踪补充剂和 T 恤的推荐和订单，从而减少错误并更快地完成订单。借助 DocuWare，该公司已经能够将之前项目中的数万页纸质文件数字化。
运营影响
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