Circle-Prosco, Inc. 利用 Alchemy 简化销售和定制配方流程
适用行业
- 汽车
- 金属
适用功能
- 质量保证
- 销售与市场营销
用例
- 时间敏感网络
- 视觉质量检测
服务
- 测试与认证
关于客户
Circle-Prosco, Inc. 是一家为铝和汽车制造商提供定制金属表面处理配方的公司。他们应对客户需要解决的润滑剂、涂料和清洁剂挑战，每次都提供定制解决方案。这种独特的价值主张使他们近年来取得了积极的增长。在过去的一年里，他们显着扩大了销售、研发和质量团队。该公司目前正在经历一个雄心勃勃的增长期，并依靠 Alchemy 在一个解决方案中管理其销售、技术服务和实验室工作。
挑战
Circle-Prosco, Inc. (CPI) 是一家为铝和汽车制造商提供定制金属表面处理配方的供应商，在管理其销售、技术服务和实验室工作方面面临着挑战。该公司一直在经历积极的增长，这导致其销售、研发和质量团队的显着扩张。然而，他们现有的独立 CRM 系统无法与实验室接口或支持 CPI 的技术流程。这种缺乏整合导致销售、技术服务和实验室团队之间缺乏对销售机会、实验室项目和客户反馈的共享可见性。此外，生成销售报价的过程非常耗时，每个报价最多需要 4 个小时。
解决方案
CPI 采用 Alchemy 来标准化其销售到实验室流程，并提供销售机会和实验室项目的共享视图。 Alchemy 的样品申请表确保销售和技术服务代表为实验室提供评估新项目所需的所有信息。该系统取代了独立的 CRM，使销售、技术服务和实验室团队能够共享每个样品请求、项目、客户反馈和销售报价。此外，Alchemy 还自动生成了销售报价，大大减少了创建每个报价所需的时间。该系统还为管理人员提供了对所有销售机会和实验室项目的全面可见性，从而促进产能规划和收入预测。此外，Alchemy 的数字化最佳实践工作流程可帮助新员工更快上手。
运营影响
数量效益
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