Click Travel 借助 Vonage 保持其一流服务
公司规模
Mid-size Company
地区
- Europe
国家
- United Kingdom
产品
- Vonage
- Travel Cloud application
- NewVoiceMedia platform
技术栈
- Cloud-based services
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Employee Satisfaction
技术
- 平台即服务 (PaaS) - 连接平台
用例
- 远程协作
服务
- 云规划/设计/实施服务
关于客户
Click Travel 是一家总部位于英国的旅行管理公司，致力于帮助其他企业降低旅行管理的成本和复杂性。该公司的营业额为 2 亿英镑，并已构建了自己的 Travel Cloud 应用程序，允许客户通过门户网站自助预订旅行请求。目前，该公司 97% 的预订都是在线完成的。这种体验背后是一支由办公室和远程员工组成的团队，他们全天 24 小时专注于安全和一流的服务。优秀的人才、技术和服务是 Click Travel 传承的基石。
挑战
Click Travel 是一家英国旅行管理公司，其内部电话系统面临重大挑战。该系统出现故障，导致连接问题，阻碍了公司为客户提供一流服务的能力。该公司的员工分布在各地，现有系统无法有效处理这一问题。该公司与之前供应商的合同也即将到期，这更迫切地需要一种新的、可靠的解决方案。新的解决方案需要解决连接问题，提供对团队绩效的更深入洞察，并在紧迫的时间内实施。
解决方案
Click Travel 与 Vonage 合作，将其联络中心迁移到云端。该公司使用了 Vonage 的 NewVoiceMedia 平台，该平台可自动记录所有活动并提供对绩效的深入洞察。这使得管理报告和指导变得简单。该平台还允许 Click Travel 的员工轻松进行远程工作，从而提高参与度和保留率。得益于 NewVoiceMedia 真正的云交付，新解决方案的实施在公司雄心勃勃的时间表内完成。
运营影响
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