CommsChoice 增强与 iPaaS 解决方案的数据集成
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 设备与机械
- 电信
适用功能
- 维护
- 销售与市场营销
用例
- 时间敏感网络
服务
- 系统集成
关于客户
CommsChoice 是一家电信公司，为企业提供云通信，帮助他们与客户保持联系。该公司业务遍及全球，在全球设有超过 25 个分支机构。 CommsChoice 由五家公司合并而成，于 2017 年上市，并在澳大利亚证券交易所上市，股票代码为 CCG。 Adam DeGruyter，系统经理，负责管理 CommsChoice 的所有核心系统，包括用于计费和交付的 NetSuite，以及用于案例管理和销售的 Salesforce 等。
挑战
CommsChoice 是一家全球云通信提供商，在管理其核心系统方面面临着重大挑战。该公司使用 NetSuite 进行计费和交付，使用 Salesforce 进行案例管理和销售。然而，数据无法在这两个关键应用程序之间流动，导致销售订单出现缺口，需要集成来解决。该公司的业务系统还包括 Office 365、营销自动化工具、网站、SBC 等。 CommsChoice 的广泛业务系统提出了额外的要求。该公司需要一种能够快速构建和部署集成的解决方案，同时也足够强大，能够连接 CommsChoice 生态系统中的任何内容。找到一个既能平衡速度和易用性，又能足够灵活地适应未来业务需求的平台至关重要。
解决方案
CommsChoice 探索了多种连接 Salesforce 和 NetSuite 的集成解决方案。他们选择了 NetSuite 自己推荐的解决方案 Celigo。 CommsChoice 在 Celigo 实施团队的帮助下快速实施了 NetSuite-Salesforce 集成应用程序。加入 Celigo 后，CommsChoice 设置了在 Salesforce 和 NetSuite 之间同步销售订单交易、联系信息和其他文件的流程。扩展的 integrator.io 平台完全符合业务生态系统对易用性和部署的要求，简化了在其他集成平台上耗时且复杂的工作。该团队可以使用视觉指南快速将新字段从一个平台映射到另一个平台，而无需 API 中的证书。 CommsChoice 计划扩大 Integrator.io 的使用范围，以集成一些其他系统，因为该平台可以将任何东西连接到任何东西。
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