公司利用 NETSCOUT 服务边缘监控将 MTTR 从 15 小时缩短至 15 分钟
公司规模
Large Corporate
国家
- Worldwide
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG 9800 series hardware appliances
- vSTREAM virtual appliances
- nGenius Packet Flow Operating System (PFOS)
技术栈
- Cloud-based applications
- Hybrid-cloud environment
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 商业运营
用例
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 系统集成
- 培训
关于客户
从 20 世纪中期起步以来，这家专注、积极进取的公司从一家小型本地企业成长为业务流程外包 (BPO) 和人力资源与人力资本管理 (HCM) 领域的国际领先企业。该公司为全球客户提供基于云的在线应用程序，用于各种人力资源和员工管理活动。作为行业内大多数重大技术进步的领先者，数字化转型已成为该公司的一大特色。他们敏锐地意识到高质量性能对于所有客户互动的重要性。当涉及到客户最后期限时，中断是不能接受的。他们的 IT 部门致力于确保所有用户无论从何处访问其所有应用程序，都能获得高质量的体验。
挑战
该公司的在线应用服务需要持续可用性，为数万客户和数百万访问重要信息的最终用户提供一致的响应能力和性能。该公司最近经历了十几次停机，每次停机时间超过五小时，需要进行分类、故障排除和解决。在某些情况下，他们需要一个作战室，让 20 名或更多 IT 员工、供应商和第三方服务提供商全天候参与。毫不奇怪，其中一些长期停机引起了新任 CIO 的关注，并促使制定了多项行动计划，以减少和避免未来发生类似事件。
解决方案
在对该组织可用的几种网络和应用程序性能管理方案进行严格分析后，IT 团队共同确定了 NETSCOUT，其最新推出的智能边缘监控解决方案提供了详细的可见性、主动分析、新出现问题的早期检测、故障排除工作流程以及基准和容量规划趋势，可帮助他们满足 CIO 的指令。通过与 NETSCOUT 合作，该团队设计了智能边缘监控可见性策略，其中包括：nGeniusONE 服务保障解决方案，用于单一窗口分析，用于分类、警报、故障排除、趋势、网络和应用程序性能保障。nGenius 数据包流操作系统 (PFOS) 用于经过认证的 7000 系列数据包代理，可将数据包从数据中心的 40GB 高容量链路分发到下游设备，包括 InfiniStreamNG 设备和其他工具。
运营影响
数量效益
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